logo

Release notes

We work hard to continuously improve Sweetspot’s product offering. We release improvements and features multiple times a week. This is where you can read about them. For more info please visit Sweetspot University.
1 month ago

New Availability & Pricing for Simulators

We’ve released a new Availability & Pricing interface for Simulators, which fully replaces the legacy Tee Time Periods UI.
The previous Tee Time Periods experience was originally built for golf clubs and later adapted for other business areas. Over time, this led to a limited, time-consuming workflow—especially when configuring pricing. The new Availability & Pricing UI modernizes this experience, significantly improves flexibility, and provides a strong foundation for future enhancements.
📍 Where to find it:
Settings → Simulator → Availability & Pricing

What’s New

  • Streamlined UX built with our shared design system components
  • Consistent look and feel with the rest of the platform
  • Simulator-specific configuration, with irrelevant settings removed
Image without caption

Pricing Configuration Enhancements

  • Configure pricing for one, multiple, or all bays at once
      • (Previously limited to one bay at a time)
  • Configure pricing across an entire period
      • (Previously limited to one week at a time)
  • Improved pricing table clarity:
    • Varying prices across hours, days, weeks, or bays are clearly displayed
    • Hover over the “varying prices” indicator to view detailed breakdowns

Period Creation Improvements

  • Opening hours–based configuration replaces the old “first start → last start” approach
  • Faster tee time generation and improved overall performance
Image without caption

Adjustments (Previously Overrides)

  • Apply adjustments to multiple bays and multiple days simultaneously
      • (Previously limited to all days or a single day)
  • Clearer terminology and a more flexible adjustment workflow
⚠️
Some technical limitations still exist, e.g. periods are still limited to 30 days in length. This and other improvements will be addressed in the future.
1 month ago

New design for failed membership payments

Improved handling of failed memberships

We’ve improved the failed memberships page to give admins better control and visibility when payments don’t go through.
What’s new:
  • Players now appear once per membership, not once per failed attempt — making the list easier to scan and manage.
  • You can view all failed payment attempts per player to understand what’s actually going on.
  • Admins can manually remove players from the failed memberships list when the issue is resolved (for example, if payment was handled onsite).
  • Failed payments and upcoming installments can now be archived, helping you keep the list clean when memberships are phased out.
  • Improved tracking in a new activity log ensures players no longer disappear unexpectedly from the list due to edge cases like cancellations or old retries. Here you will see what happened, why and by whom (system, admin or player).
Image without caption
Image without caption
Image without caption
Image without caption
1 month ago

Partner portal dashboards migrated to Holistics

The dashboards in the Partner Portal have been migrated to Holistics.
With this change, you get:
  • Faster performance and more reliable loading
  • A more consistent dashboard experience across the portal
  • Improved foundation for adding and updating dashboards going forward
2 months ago

Booking access for upcoming memberships

Booking access for upcoming memberships
Players who are locked into an upcoming membership or pass period (meaning the cancellation date has passed) can now book venue assets for that upcoming period in advance.
What’s changed
Previously, players had to wait until the new membership or pass period started — and payment was completed — before they could make bookings.
Now, once the last cancellation date has passed, players can book venue assets included in their upcoming membership or pass, even if the new period hasn’t started yet.
Example
A player has:
  • A 12-month membership ending June 30
  • A new membership period starting July 1
  • A last cancellation date of June 20
From June 20 onward, the player can now book venue assets included in the upcoming membership — instead of waiting until July 1.
2 months ago

App account deletion

Our old setup with password used as a login method we allowed players to delete their accounts (as this is a requirement by Apple & Google). We have now adjusted this functionality so that it works without entering a password to complete the deletion process.
Image without caption
Image without caption
Available from app version 8.7.12
2 months ago

Export selected players

You can now select a sub section of players in the players table and export them in a CSV. Previously you had to export all players in the list.
Image without caption
Image without caption
2 months ago

New Availability & Pricing for Ranges

We’ve released a new Availability & Pricing interface for ranges, which fully replaces the legacy Tee Time Periods UI.
The previous Tee Time Periods experience was originally built for golf clubs and later adapted for other business areas. Over time, this led to a limited, time-consuming workflow—especially when configuring pricing. The new Availability & Pricing UI modernizes this experience, significantly improves flexibility, and provides a strong foundation for future enhancements.
📍 Where to find it:
Settings → Driving Range → Availability & Pricing

What’s New

  • Streamlined UX built with our shared design system components
  • Consistent look and feel with the rest of the platform
  • Range-specific configuration, with irrelevant settings removed
Image without caption

Pricing Configuration Enhancements

  • Configure pricing for one, multiple, or all bays at once
      • (Previously limited to one bay at a time)
  • Configure pricing across an entire period
      • (Previously limited to one week at a time)
  • Improved pricing table clarity:
    • Varying prices across hours, days, weeks, or bays are clearly displayed
    • Hover over the “varying prices” indicator to view detailed breakdowns

Period Creation Improvements

  • Opening hours–based configuration replaces the old “first start → last start” approach
  • Faster tee time generation and improved overall performance
Image without caption

Adjustments (Previously Overrides)

  • Apply adjustments to multiple bays and multiple days simultaneously
      • (Previously limited to all days or a single day)
  • Clearer terminology and a more flexible adjustment workflow
⚠️
Some technical limitations still exist, e.g. periods are still limited to 30 days in length. This and other improvements will be addressed in the future.

What’s Coming Next

  • The new Availability & Pricing experience will be extended to Simulators
  • The ability to create Bay Groups is coming soon and will integrate directly into Availability & Pricing, making configuration even simpler for larger and more complex ranges
2 months ago

Notification to mobile user about card update needs

We have made some needed improvements to let mobile app users know when they need to update their credit cards in the app. We now;
  • Nudge the user about a need to update their card in order to successfully proceed with their monthly installments.
  • Let the user know their card has expired and lead them with badges to know which one to update on the payment methods tab in app settings
  • Let the user know a payment has failed and lead them with badges to know which card to update on the memberships & passes tab in settings
  • Introduced a payment failure disclaimer text on the memberships/passes screen
Available from 8.7.11 (3235)
2 months ago

New feature: Members only restriction to passes and memberships

We’re introducing membership-only visibility for memberships and passes. You can now choose to make them available only to logged-in members — either all members or specific membership groups.
Example of useful scenarios:
  • You configure a Pass for group lessons that only your Gold members can purchase.
  • You configure a Pass for an event that only you Junior members can purchase.
Image without caption
2 months ago

Player card & player table improvements

Player card improvements
  • Re-arranged the order of the column titles
  • The latest booking is now stacked to the top of the list
  • Enlarged the player card size width to be able to see the whole table
Player table improvements
  • Rearrange the order in the table
  • Add Locked Membership/Pass as a filter to allow to export these players in a CSV
3 months ago

Toptracer Monitor Integration: Improved Welcome Message

When a booking is about to start, the Toptracer monitor displays a “Welcome {first name}” message.
Previously, this personalized message was only shown for players with a Sweetspot account. Players who were manually added to a booking were shown a generic “Welcome golfer” message instead.
We’ve now improved this experience by sending the name for manually added players as well, allowing their name to appear on the Toptracer screen. This also supports group bookings - such as those made by golf academies or companies - where a group or company name can be entered as the player’s name and displayed across all associated screens.
3 months ago

Walk-In Range Bay Visibility Improvements

Range bays can be configured as walk-in only, booking only, or both. Walk-in-only bays are not bookable and therefore do not appear in the mobile app or web booking flow. They do, however, remain available on site and are shown as suggested bays at the ball dispenser when purchasing balls.
Image without caption
Image without caption
Because the mobile app and web experience focus on bookings, walk-in-only bays were not clearly communicated to users. To address this, we’ve introduced two new tee sheet states that appear when some or all bays are configured as walk-in only. These states inform users that walk-in bays are available on site and specify the type of bays offered, such as standard or Toptracer.
This update improves transparency around on-site availability, even when bays cannot be booked in advance.
3 months ago

Delete user invites

Now you can delete invites sent to club admins that have not yet signed up and logged in to club portal.
Image without caption
3 months ago

Updated design for Finding external players in the players table

We have updated the design for finding external players in the players table.
Image without caption
Image without caption
Image without caption
3 months ago

Auto-Dispense Setting for Ball Dispensing

We’ve added a new Auto-dispense setting to the Pay & Dispense product, giving venues more control over how balls are released after payment.
Image without caption

What’s New

Previously, players had to tap “Dispense X balls” to release balls after paying. Some venues prefer this clarity, while others want a faster, more seamless flow. With Auto-dispense, clubs can now choose the experience that fits their clientele.

Auto-dispense

  • When enabled, balls are released automatically after payment.
  • When disabled, players continue to confirm by tapping the dispense button.
  • The terminal will still show the “dispensing balls” screen with Experience information and assigned bay(s).

Batch Dispense Logic

For venues using Split up in batches:
  • The first batch is always auto-dispensed.
  • Remaining batches must be manually dispensed via the button.
  • On re-entry with undispensed batches, the same rule applies.

Why It Matters

This update enables a smoother flow where desired, while maintaining control where needed. Each venue can configure the behavior to best suit its players.
3 months ago

59Club survey configuration

You can now control when 59Club surveys are triggered and sent to players who’ve previously booked your venue.
Go to Club settings → Configure surveys to add your 59Club survey key and define the send schedule.
Image without caption
3 months ago

🎯 Accounting Portal Migrated To Standalone

The Accounting button in Club Portal now links directly to accounting.sweetspot.io, which is our standalone portal for your accounting needs, bringing everyone onto the same improved platform.
After running both systems in parallel, we're now fully committed to the standalone experience. This marks the complete transition to a faster, more powerful accounting platform shaped for your needs.
With this change, you get:
  • Full flexibility in customising your payout report in the way you want it
  • Automated CSV and PDF exports to any number of emails of your choice
  • Faster loading times and better performance
  • Full access to all the data
Read the documentation here →
Don’t have an account yet? You can sign up for access using the “Create Account” button at the bottom of the login page at accounting.sweetspot.io
3 months ago

Face ID & Face unlock now supported in the app

Earlier this year, we rolled out a new registration flow requiring email verification—helping reduce duplicate accounts and ensuring players could reliably access their profiles.
With most players now verified, we’re enhancing the experience once again.
From app version 8.7.6, players with a verified email can log in using their device’s biometric authentication—Face ID on iOS and Face Unlock on Android. No more emails codes, just a faster, more secure way to login.
Image without caption
3 months ago

New emails for expiration of memberships and passes that are not on automatic renewal

We’ve introduced a new email notification that helps you stay ahead of customer engagement.
Now, players with a membership or pass nearing expiration will automatically receive a reminder on the final cancellation date you've configured—keeping them informed and giving them the opportunity to renew or engage before it lapses.
Image without caption
Image without caption
CLUB PORTAL PASS/MEMBERSHIP CONFIGURATION SETTINGS
CLUB PORTAL PASS/MEMBERSHIP CONFIGURATION SETTINGS
4 months ago

New POS Directory in Club Portal

To simplify your workflow and give you faster access to key tools, we’ve introduced a new POS directory page in the club portal.
It brings all POS-related products and links into one central location—making it easier to find what you need, when you need it.
Image without caption
Image without caption
4 months ago

Redesign of pass & membership creation screen

We continue to adopt our design system to make the experience nicer and the club portal easier to navigate. Our latest improvement is a redesign of our pass & membership creation screen. It is designed to give you a better context to what implications each functionality has and is capable of so that you are given a guiding hand in crafting the best offering possible to your players.
What’s new?
  • We have also introduced a more visually descriptive guidance to which 6 duration combinations are compatible, and not, as well as what effect they will have on your business and the players’ experience with examples for both the business and players.
  • We have improved the logic for private checkout links as well as make some graphic changes to how it experienced on the web.

Creating new pass/membership

General settings
Image without caption
Image without caption
Reservation policy settings
Image without caption
Image without caption
Image without caption
Image without caption
Promotion settings
Image without caption
Image without caption
Pricing settings
Image without caption
Image without caption
Image without caption
4 months ago

Improvements to the private links capabilities

Improved handling of private links for memberships and passes
We’ve enhanced how private links behave to give you more control and ensure private offerings stay private—no matter how they’re shared.
Here’s what hasn’t changed:
– When a customer clicks a private link, they’ll still see the full membership or pass information as intended.
– Private offerings remain hidden from general web booking—customers can’t find them through browsing.
What’s new:
– Previously, if you redirected to a private link via your venue’s website, it could expose the offering. That’s now fixed. Customers will now see a ‘hidden from view’ message—maintaining privacy as expected.
– In the Club Portal, when an offering is set to private, you can now choose to copy either the private or public link—giving you more flexibility in how you share access.
This update ensures private content stays in your control while making link management more intuitive.
Image without caption
4 months ago

Tee Sheet Tabs & Pagination for Range Club Portal

We’ve introduced a new Tabs & Pagination feature for the Range Club Portal tee sheet, designed to improve usability and performance for larger venues.
Image without caption

What’s New

You can now configure the tee sheet to display tabs (pages) within the Range Settings section. This allows clubs to break up large numbers of bays into manageable groups.

How It Works

  • In Range Settings, club users can choose to:
    • Enable or disable tabs
    • Set the number of bays displayed per tab
  • Tabs are automatically generated based on the selected bay count.
    • Example: With 65 bays and a 20-bay tab configuration, the tabs will appear as:
      • Tab 1: Bays 1–20
      • Tab 2: Bays 21–40
      • Tab 3: Bays 41–65
  • If the final tab would contain five or fewer bays, the previous tab expands to absorb them for a cleaner layout.
  • An “All Bays” tab will always be available, enabling multi-select actions that span multiple tabs—such as large bookings, tee time category adjustments, and similar bulk updates.

Benefits

  • Improved User Experience: Navigating large bay lists is now significantly easier and more intuitive.
  • Faster Load Times: Smaller, paginated sets reduce initial tee sheet load time.
  • Enhanced Workflow: Multi-select actions remain seamless thanks to the always-available "All Bays" tab.

Availability

This feature is exclusive to club users.
All existing filters remain available and continue to work as expected.
4 months ago

Added Ball Bucket Support for Static QR Codes

We’ve expanded what static QR codes can do at the dispenser. Previously, static QR codes could only hold a monetary value to be redeemed at the dispenser.
Now, they can also be configured with:
  • Ball bucket type – S, M, L, XL, or One-size
  • Number of buckets
  • Experience – Standard or Toptracer
      • Image without caption
The experience option is available when using experience-based pricing, and bucket sizes are selected from your configured ball buckets.
When a QR code is configured with a ball bucket, players are taken directly to the dispense screen for that specific bucket after scanning the code at the dispenser.
All other settings — such as fixed or dynamic periods — work the same way as with value-based QR codes.
4 months ago

We now support Apple Pay on the web

Sweetspot web bookings now support Apple Pay—bringing fast, secure checkout to players across all Apple devices (previously this was only available in our app)
Image without caption
4 months ago

Improved Toptracer Monitor Booking Experience

We’ve worked with Toptracer to make it much easier for players to create bookings using the Toptracer monitor as a starting point.
Previously, the booking schedule and QR code were only shown if there were bookings within the next seven hours. And when the screen was locked, players were instructed to visit the reception to make a booking.
Now, the booking schedule is always visible, and the QR code is always available. Players simply scan the QR code displayed on the monitor, which takes them directly to the Sweetspot tee sheet for that specific bay — making it easy to book a session on their own at any time.
Image without caption
Image without caption
4 months ago

Ball Bucket Labeling

You can now label your ball buckets (S, M, L, XL, or One-size) in the system.
This labeling makes it easier to identify and manage your buckets — and was a prerequisite for enabling ball bucket configuration in static QR codes.
Image without caption
4 months ago

Improvements to the search experience in the app

We have enhanced the in-app search experience to help users find the right venue more conveniently. It is now easier to filter by venue type and navigate with clarity. We have also added support for miles when measuring distance.
Available from app version 8.7.2 and onwards.
Image without caption
4 months ago

🚀 Dispense Report Added

You can now access the Dispense Report under Insights → Range Dispenser → Dispense Report.
With it, you can:
  • View the raw dispense data
  • Export
This gives you full access to all dispenses, letting you view and verify the raw data as well as export it
Image without caption
4 months ago

🔥 Heatmap for dispenses

We’ve added a new heatmap to help you visualize range ball activity more effectively.
The heatmap displays:
  • Hours on the Y-axis
  • Weekdays on the X-axis
This lets you quickly see when range balls are being dispensed the most, helping you identify your busiest times at a glance.
Image without caption
4 months ago

🚀 Dashboard Update: New Holistics Version

We’ve upgraded our dashboards to the latest version of Holistics!
You’ll still see the same graphs, KPIs, and data - just presented in a cleaner, more user-friendly format.

✨ What’s New

A key improvement is the new Tabs feature. Tabs let us group related data while keeping different areas clearly separated.
For example, what was previously a single “Memberships” section now has two dedicated tabs:
  • Members - showing playing data
  • Memberships - showing membership details
Both still live under the same “Membership & Members” category but are now easier to navigate and understand.
Image without caption
4 months ago

🧾 New Feature: Membership & pass Dispenses

We’ve added Membership Dispenses to the dashboards!
You’ll find it under Insights → Range: Dispenser → Membership Dispenses (tab)

💡 What You’ll See

This new tab brings more insight into range activity by connecting dispense data with player and pass information. You can now view:
  • Unique players on the range
  • Unique passes used
  • Dispense details, including how much was dispensed and which pass was used
  • Player-level filtering — search by email, membership, or pass to see individual stats
And best of all — the dashboard is fully interactive. Click anywhere to filter all metrics dynamically.
For example, selecting Aug 20th instantly updates every number to show only that day’s data.
4 months ago

Updated design for the email targeting bookings

We have updated the design of the email that is sent out when you trigger a send out of a targeted email to bookings in the Communications tab in the club portal.
5 months ago

Booking Source & Time Display for Off-Course Bookings

We’ve made it easier to understand booking details at a glance.
The booking source (Mobile App, Web Booking, Club Portal, or Partner Portal) and the time the booking was made are now displayed directly when viewing a booking in the Club Portal.
This update applies to off-course bookings — including Simulator, Range, Pro, and Extras — so that you can quickly see how individual bookings were created.
Image without caption
5 months ago

Redesign of club users table

We have redesigned the club users table to match our new design system for simpler and more familiar navigation.
For those of you with a role of Owner can now
  • invite new users
  • reset users’ passwords
  • change roles of existing users
NEW
NEW
NEW
NEW
OLD
OLD
5 months ago

Smoother Rental Overview & Setup

We’ve redesigned the cart rental creation screen to align with our new design system—making it easier and faster for your team to manage and configure your rental fleet. The improved layout offers clearer navigation, streamlined workflows, and a more intuitive user experience. It’s all part of our effort to help you operate more efficiently.
DIVE STRAIGHT INTO THE CORRECT TAB
DIVE STRAIGHT INTO THE CORRECT TAB
NEW BOOKED CARTS VIEW
NEW BOOKED CARTS VIEW
NEW SETTINGS VIEW
NEW SETTINGS VIEW
FILTER THE RENTAL TABLE VIEW TO YOUR LIKING
FILTER THE RENTAL TABLE VIEW TO YOUR LIKING
NEW RESERVATIONS VIEW
NEW RESERVATIONS VIEW
NEW CARTS VIEW
NEW CARTS VIEW
OLD ACTIVITIES VIEW
OLD ACTIVITIES VIEW
OLD CARTS VIEW
OLD CARTS VIEW
OLD OPENING HOURS VIEW
OLD OPENING HOURS VIEW
OLD SETTINGS VIEW
OLD SETTINGS VIEW
5 months ago

US Localisation Added to Pay & Dispense

We’ve added US localisation to our Pay & Dispense terminal.

What’s New

  • The terminal now sets a default language automatically based on the venue’s language setting and location.
  • For US-based venues, this means the default will be US English.
US localisation is also on its way across our other apps, ensuring a consistent experience for US venues and players.
Image without caption
5 months ago

Expanded Machine Support: RS Model Added to Pay & Dispense

Our Pay & Dispense product for ranges previously supported only Range Servant Ultima machines (all Ultima types).

What’s New

Pay & Dispense now supports all Range Servant RS models, in addition to the Ultima range.
While RS machines are used in Sweden, they are even more common internationally. Through our partnership with Range Servant, this update makes Pay & Dispense available to a much larger share of venues.
Image without caption
5 months ago

Improvements of promotion and booking rules sections in the mobile app

Clearer membership and pass descriptions
We’ve refreshed the design of the description pages for memberships and passes. The new layout makes it easier for customers to quickly read, understand, and see exactly what’s included in their purchase.
This update is designed to help you set clear expectations, build confidence, and enhance the overall customer experience.
OLD DESIGN FOR MEMBERSHIP & PASS
OLD DESIGN FOR MEMBERSHIP & PASS
OLD PROMOTION VIEW
OLD PROMOTION VIEW
OLD BOOKING RULES VIEW
OLD BOOKING RULES VIEW
NEW DESIGN FOR MEMBERSHIP & PASS
NEW DESIGN FOR MEMBERSHIP & PASS
NEW PROMOTION VIEW
NEW PROMOTION VIEW
NEW BOOKING RULES VIEW
NEW BOOKING RULES VIEW
Starting from app version 8.6.4 (3101)
5 months ago

Rearranged the main menu items based on usage

We’ve analysed how clubs use the portal—and we’ve made a simple, data-backed improvement.
To streamline your workflow, we’ve reordered the main menu based on usage patterns. The voucher and QR code generator tabs—two of your most-used tools—are now front and centre. Meanwhile, less-used items like rentals have been moved further down, keeping your most important actions just a click away.
This update is part of our ongoing effort to turn insight into impact—making it easier for you to focus on what matters most: running a smooth operation and delivering great experiences.
Image without caption
6 months ago

New Flexibility for Bay Numbering

We’ve updated bay numbering for ranges to allow non-consecutive numbering. Previously, bay numbers were restricted to a continuous sequence.
Image without caption

What’s New

You can now create bay numbers that skip numbers or follow a custom numbering pattern. This is useful for scenarios like:
  • Hotel-style numbering: 101–X on the first floor, 201–Y on the second floor.
  • Studios or special-use bays: Leave gaps for bays that aren’t part of the public range without closing them via tee time categories.
For example, you can now have bay numbers like 1, 2, 3, 6, 7, 8.

Key Details

  • Bay numbers must still be unique.
  • This works for both bulk creation and single bay creation.
6 months ago

Remove Spaces & Bays from Paid Bookings

We’ve made it easier to manage multi-space bookings. You can now remove individual spaces or bays from a paid booking without having to cancel the entire booking.
Image without caption

How It Works

When you remove a space or bay from a paid booking, you can choose:
  • Cancel & Refund – The amount paid for that space/bay will be refunded (including payments made with play value, vouchers, or memberships).
  • Cancel Only – The space/bay is removed, but no refund is processed.

Key Details

  • This feature applies to off-course bookings only (simulators, range, pro, extras).
  • It is currently available to club users only. Larger bookings are usually made over the phone or by email, and not via the app.
6 months ago

Academy Insights Dashboard

Academy Insights Dashboard
We’ve added a brand-new Academy Insights tab! 🎉
You can now track estimated revenue, number of bookings, bookings over time, and more - all tailored for academy data.
The new tab is found under Insights - Academy
Image without caption
6 months ago

Static Printable & Shareable QR Codes for Pay & Dispense

We’ve added the ability to generate static QR codes for Pay & Dispense — and now you can either print them or share them digitally.
Image without caption

What’s New

You can now create templates with:
  • Value, validity period, and price
  • Batch generation and printing of QR codes
  • Distribution options: print on a clean, receipt-style slip or share directly via email or SMS (requires setup on your computer)
Players can simply scan the QR code at the dispenser to redeem their balls.

Example Use Cases

  • Cash payments – Hand a QR slip to players paying at reception.
  • Junior players – Parents can buy balls for kids who don’t have a phone.
  • Events & group sessions – Batch-generate and print QR codes for large groups, or send them digitally in advance.

Why This Matters

Static QR codes make Pay & Dispense more flexible, supporting players who don’t have a booking, don’t carry a phone, or need a convenient way to redeem balls at events.
6 months ago

New Control: Enable or Disable Walk-In Card Purchases at Dispensers

Our Pay & Dispense terminal lets players purchase and dispense balls directly at the machine — either by card (for walk-in customers) or via memberships, passes, booking QR codes, or static QR codes.
Image without caption

What’s New

Some venues prefer to limit card purchases at the dispenser — for example:
  • To encourage customers to buy passes or check in at reception before playing.
  • To restrict access to member-only dispensers (e.g., on a members-only floor).
You can now:
  • Enable or disable walk-in card purchases at dispensers.
  • Apply this setting per dispenser if you have multiple machines at your venue, giving you full control over where direct card sales are allowed.
This feature helps venues manage access and sales more effectively — ensuring only the right players can purchase balls at the right dispensers, while still allowing membership and QR code redemptions as usual.
7 months ago

Update on the outage 2025-08-20

Dear Customer,
Yesterday, Sweetspot experienced an unexpected downtime of approximately two hours. We want to sincerely apologize for the disruption this may have caused.
For the past six months, we have been investing heavily in strengthening our platform’s infrastructure. This includes a major rewrite of our underlying code to make Sweetspot faster, more reliable, and more scalable for the future. We’re already seeing significant improvements in performance as a result of these efforts.
That said, during this transition, there are still moments where unforeseen issues occur—yesterday being one of them. Please know that we are doing everything in our power to minimize the impact of such events. For example, we schedule changes during time windows when your operations are least likely to be affected, should an issue arise.
In the long run, these improvements will give you a much stronger, faster, and more resilient Sweetspot experience. We greatly appreciate your trust and patience as we complete this important transformation. We will continue to keep you informed about our progress so that you always know what to expect.
Thank you for being a valued partner.
Kära Kund,
Igår upplevde Sweetspot en oväntad driftstörning på cirka två timmar. Vi vill börja med att be om ursäkt för de störningar detta kan ha orsakat.
Under de senaste sex månaderna har vi gjort stora investeringar i att stärka vår plattforms infrastruktur. Detta innebär bland annat en omfattande omskrivning av vår kod för att göra Sweetspot snabbare, mer driftsäkert och mer skalbart för framtiden. Vi ser redan nu tydliga förbättringar i plattformens prestanda.
Samtidigt innebär denna övergång att det fortfarande kan uppstå oförutsedda problem – vilket tyvärr var fallet igår. Vi gör dock allt vi kan för att minimera påverkan. Till exempel schemalägger vi förändringar under tidsfönster där vi vet att er verksamhet påverkas minst, om något oförutsett skulle inträffa.
På sikt kommer dessa förbättringar att ge er en betydligt starkare, snabbare och mer pålitlig Sweetspot-upplevelse. Vi uppskattar verkligen ert tålamod och förtroende under denna viktiga utvecklingsresa. Vi kommer att fortsätta hålla er uppdaterade så att ni alltid vet vad som händer.
Tack för att ni är en värdefull partner.
7 months ago

Faster, Smarter Reports Are Here

We’ve refreshed the look & feel of reports in Holistics!
What’s new:
  • Faster load times
  • More intuitive filtering
How to use:
  • Navigate between reports using the tabs at the top (highlighted in red in the image).
  • Download any report via the three dots in the top-right corner.
Available formats:
  • PDF (easy sharing)
  • Excel (in-depth analysis)
  • CSV (data integration)
Image without caption
7 months ago

Redesigned & repurposed bookings tab

We’ve redesigned the Bookings tab in the club portal, both visually and functionally, to make it easier to navigate, track recent bookings, and manage no-shows.
Because the overview tab had very low usage, it has now been repurposed to show the 50 most recent bookings across all your venue assets. This update is designed to give you a quicker, more useful snapshot of recent activity at your venue.
For broader insights, you can still search for a specific booking of an individual player via the Players table, or access aggregated booking data in Reports.
OLD VIEW
OLD VIEW
OLD VIEW
OLD VIEW
NEW VIEW
NEW VIEW
NEW VIEW
NEW VIEW
7 months ago

Time slots with 0 price now bookable for off-course activities

We’ve updated our platform to allow time slots with a price of 0 to be bookable for off-course areas—including simulators, ranges, academy and extras categories.
This change enables new use cases such as custom fittings, trial bookings, or setups where revenue isn’t tied directly to booking time. For example, some ranges may still sell balls rather than booking time, but want to start using the booking system to manage flow or collect player data.
Previously, time slots with a price of 0 were automatically marked as unbookable, and players would see a lock icon on those time slots.

Price display behavior:

  • If a time slot has 0 base price and 0 price per extra player, it will be shown as "free".
  • If a time slot has 0 base price but a price per extra player, it will be shown as "from 0".
Image without caption
Image without caption
⚠️
If you’ve previously used a 0 price to intentionally block bookings, we recommend switching to the dedicated setting for managing time slot availability, or simply leave the price field blank instead.
7 months ago

Disclaimer of unstable internet connection

We’ve added a subtle new improvement to the tee sheet—an automatic alert that notifies you when your internet connection becomes unstable. As inconsistent connectivity can disrupt your workflow and lead to errors. This new disclaimer ensures your staff is aware the moment performance might be impacted, helping you take action.
A warning bar automatically appears at the top of the screen if Sweetspot detects an unstable internet connection on your device. This will be displayed on all calendar types.
Image without caption
8 months ago

Set a Maximum Discount for Already-Started Time Slots

2 months ago, we released the ability to automatically discount already-started off-course time slots based on how much time had passed. We’ve now added the ability to set a maximum discount percentage for those slots.
Image without caption

What’s New

  • Maximum Discount Control – Prevents prices from dropping below a set threshold, no matter how much of the time slot has elapsed.
  • Supports Variable Pricing Models – We chose a max discount approach (rather than a minimum price) to work seamlessly with dynamic and variable pricing structures.
This enhancement gives clubs more control over revenue, ensuring that last-minute or walk-in bookings can still be attractively priced without being discounted too heavily.
8 months ago

Minute-Level Support In Memberships & Passes

Minute-Level Precision in rules and policy checker
Until now, we only supported days and hours configurations. We’re excited to announce that we now support minute-level granularity—ranging from 1 to 59 minutes.
This opens up powerful new possibilities to optimize occupancy and increase revenue, especially for drop-in scenarios using the rolling booking window. Here are a few examples of how you can put this to work:
  • Unstaffed Simulator Venues: Offer steep last-minute discounts for specific membership types—for example, allow members to book with a discount 30 minutes before the start time.
  • Targeted Junior Discounts at Driving Ranges: Encourage junior participation by enabling a free hour access to Top Tracer bays when bookings are made 15 minutes in advance, during select weekday hours.
This added flexibility allows for more precise control and smarter, more dynamic pricing strategies—tailored to your operational goals.
PROMOTIONS/ RULES/ ROLLING BOOKING WINDOW
PROMOTIONS/ RULES/ ROLLING BOOKING WINDOW
RESERVATION POLICIES/ POLICY CHECKER/ TIME PERIOD BEFORE
RESERVATION POLICIES/ POLICY CHECKER/ TIME PERIOD BEFORE
8 months ago

Introducing live activities notification

To combat no shows and incentivize the player to always check in, or at least more often, when visiting the venue we are introducing a live activities notification display to continuously remind the player to check in during the last 30 minutes prior to the tee time. This way we hope you will know more accurately which players were actual no-shows versus which players were at the venue but forgot to check in.
If you have enabled the arrival registration toggle then these notifications will be shown and branded towards the player with your club logo and colors fetched from the home club settings view in the club portal. Players will also see which of their participants that have already checked in, further emphasizing the need and urgency to check in.
Image without caption
Image without caption
Image without caption
This feature is rolling out on iOS only starting from app version 8.4.8
8 months ago

Naming your own fees on a memberships & passes

Custom Fees for Memberships & Passes
You can now create and name your own fees, then assign them to memberships or passes. These custom fees will appear in the fee list when setting up new offers—giving you more flexibility and a smoother setup process.
Image without caption
8 months ago

Venue info added to membership & pass list view

We have made some improvements to the membership and pass list in the app. We have;
  • Added the club logo to each membership/pass in the list.
  • In the detailed view of a membership/pass, the club name is now shown again at the top.
  • Removed the tag at the end of each membership/pass and instead display the cancellation or usage date as the last line of the item's content.
8 months ago

Choose Whether to Notify Players When Moving Off-Course Bookings

Club users can now decide whether to notify players when moving an off-course booking (sim, range, pro, extras).
Image without caption

What’s New

When you move an off-course booking, you can now choose whether to:
  • Send a notification – Players receive an email and a push notification in the mobile app.
  • Skip the notification – Players are not notified of the change.
Previously, players were always notified when a booking was moved. This update gives clubs more control and flexibility, particularly when making minor adjustments that don’t require player action
8 months ago

New design of the player card

We are excited to bring you a nice and refreshing experience of the player card. We have addressed some key restraints with the old design;
  • Nested information → We have front loaded and surfaced the most important pieces of info to make it easier and faster to retrieve information needed
  • Unstructured layout → We have restructured how information is visualized for better readability
  • Lack of visual cues and colors indicators → We have added color codings to make information more explicit
  • Handling of error with suitable messages → We have tried to handle restrictions and other error more gracefully through design
  • If the player has added a profile image in the app we display it in the player card to make the experience more personal when you welcome players to your venue
  • We have added the capability to print out the players personal QR code (seen in the app) which is suitable for players that might not like to use the app and would prefer to use something physical (you can then print it out for them to have in their physical wallet) - coming soon (being tested internally)
Image without caption
Image without caption
Image without caption
NOTE: We will release this work later this week
8 months ago

Added Support for 4th Bucket Size in Pay & Dispense

We’ve expanded Pay & Dispense to support up to 4 bucket sizes, giving venues more flexibility in how they sell balls. Previously, the system supported a maximum of 3 bucket sizes.
Image without caption

What’s New

  • One More Option – Offer four different bucket sizes instead of three.
  • Better Match for Your Venue – Ideal for venues that want to provide more granular pricing tiers, from a small warm-up bucket to an extra-large practice session.
  • Consistent Experience – All bucket sizes are displayed clearly on the Pay & Dispense terminal, so players can quickly choose the one that fits their needs.
This update gives venues more control over pricing and customer experience. Whether you want to introduce a premium “jumbo” bucket or a cheaper “warm-up” option, you now have the flexibility to serve a wider range of players.
9 months ago

New Setting: Configure When Walk-In Toptracer Sessions Should End

For venues using Toptracer monitor integration, you can now configure how walk-in sessions (sessions started directly from the screen, not from a booking) should time out.
Image without caption

What’s New

You can now choose whether walk-in sessions end:
  • After Inactivity – Session ends automatically after 5 minutes of no activity.
  • After Play Time – Session ends after 60 minutes, regardless of activity (previous default).

Key Details

  • This setting applies only to walk-in sessions, not to sessions linked to bookings.
  • The previous default behavior was 60-minute play time.
This update gives venues more control over how long walk-in sessions stay active, helping reduce unintentional machine usage and keeping bay turnover smooth.
9 months ago

New design in app settings

We have redesigned the app settings page to make it easier to navigate. We have moved the payment method page to be seen earlier so it is easier to find and have introduced a new section for notifications where we will over time allow the player to customize their notification settings.
Image without caption
9 months ago

Batch Dispensing for Range Bookings

We’ve introduced Batch Dispensing to help manage large ball bookings safely and efficiently.
Image without caption

What’s New

When a range booking includes multiple bays or hours, the total number of balls might exceed the capacity of a single physical bucket at the venue. To prevent spills and other issues, you can now configure a maximum dispense size:
  • Set a Limit – Define the maximum number of balls that can be dispensed in a single batch.
  • Automatic Splitting – If the booking includes more balls than the limit, the system will split them into multiple batches.
  • Simple Process for Customers – Players just tap “Dispense” for each batch on the Pay & Dispense terminal until they receive all their balls.

Key Details

  • This feature applies to bookings only, not to walk-in customers at the dispenser.
9 months ago

View booking notes at a glance in off-course tee sheets

You can now view booking notes directly in the off-course tee sheet — no need to open each booking!
Simply hover over the notes icon on any booking to instantly see the notes. This improvement enhances operational efficiency and ensures smoother customer service — especially during peak hours.
Image without caption
Image without caption
9 months ago

Pay & Dispense: QR code for quick access to Memberships & Passes

We’ve added a convenient new feature to the Pay & Dispense screen: a QR code on the start screen that customers can scan to view available passes and memberships offered by your facility.
This gives customers quick and easy access to options they can purchase and use at the range—right from their phone, before making a purchase or dispensing balls.
Image without caption
What’s new:
  • A QR code is now displayed on the Pay & Dispense start screen
  • Scanning the code brings up a list of memberships and passes available for sale
  • Only products that can be used at the venue will be shown
This update helps promote your venue’s offerings and encourages more self-service signups—making it easier for customers to buy and use what’s right for them.
9 months ago

Redesign of rentals tab

We continue to adopt our design system to make the experience nicer and the club portal easier to navigate. Latest in the pipe it an updated and refreshed rentals table view.
OLD VIEW
OLD VIEW
New VIEW
New VIEW
9 months ago

New setting for managing tee time & time slot availability

We’ve introduced a new setting within tee time categories that explicitly enables or disables bookings in tee sheets.
Previously, a lock icon was used to indicate a "closed" tee time category. This has now been replaced with a more intuitive stop sign icon, providing a clearer visual cue that bookings are not allowed.
Image without caption
When bookings are disabled through the tee time category setting, all associated tee times will appear as unbookable to anyone viewing the tee sheet—regardless of whether they are logged in. This change applies across all business areas' tee sheets in web booking.
This update enhances visibility and control over booking availability.
9 months ago

Redesign of communications tab

New look. Smoother workflow.
We’ve redesigned the communications tab to make your day-to-day simpler and smarter. The new layout is easier to navigate, more intuitive to use, and built to help you stay on top of player engagement with less effort.
OLD - HOME CLUB POSTS
OLD - HOME CLUB POSTS
OLD - EMAIL TO BOOKINGS
OLD - EMAIL TO BOOKINGS
NEW - HOME CLUB POSTS
NEW - HOME CLUB POSTS
NEW - EMAIL TO BOOKINGS
NEW - EMAIL TO BOOKINGS
9 months ago

Enhanced Inventory Management for Ranges

We’re excited to introduce new inventory control options for Ranges, making it easier to manage bays and balance walk-in and booking behaviors.

Bay Inventory Configuration

You can now define how bays are allocated with these flexible options:
  • Booking only: Bays set to this option will only be bookable and appear in booking flows for players and club users. They will not be shown as suggested bays in the dispenser terminal.
  • Walk-in only: Bays set to this option will only appear as suggested bays in the dispenser terminal for walk-in customers purchasing ball buckets. These bays will not be visible in player booking flows, but will however be visible for club users to book inside the Club Portal
  • Booking & Walk-in: Bays with this configuration will appear in booking flows for players and club users as well as in the dispenser terminal, supporting both pre-booking and walk-in behavior.
This enhanced flexibility helps you seamlessly manage both walk-in and pre-booking behavior at your Range. It’s especially beneficial for Ranges starting to offer bookings for the first time, providing improved control and flexibility to ensure the best experience for all customers.

For Ranges with Toptracer

If your Range uses our Toptracer monitor integration, these settings pair perfectly with screen mode configurations (Locked vs. Unlocked):
  • Set your bays configured as Booking only to Locked.
  • Set your bays configured as Walk-in only to Unlocked.
  • Bays set to Booking & Walk-in can be configured as either Locked or Unlocked, depending on your preferences.

How to Get Started

You can find these new settings in the Club Portal under:
Settings > Driving Range > Bays
9 months ago

Automatic Player Check-ins

No-shows hurt revenue. Manual check-ins slow operations. That’s why we’re introducing a smarter way to manage arrivals with what we now call Automatic Check-ins.
If your facility has enabled arrival registration via the Club Portal, players will receive a push notification 30 minutes before their tee time. Tapping the notification opens the app, where they can confirm their check-in or activate automatic check-ins for the future.
Once automatic check ins are enabled, players only need to open the app within 30 minutes of their tee time, if they’re physically near the venue, they’ll be checked in automatically.
This feature is designed to:
– Increase player check-ins by front loading the check in request to the player so that we reduce the amount of steps it takes for the player to navigate to the booking to check in
– Reduce manual processes for your staff
– Reduce no-shows
Image without caption
Image without caption
NOTE: Shortly after this release we will release the capability for the player to also opt out of automatic check ins after having opted in.
9 months ago

Removal of unused functionality

As we continue to improve the experience of the club portal, and on our internal analytics, we also identify unused features that are no longer useful. One such feature is the play rights. This feature and the mentioning of it will now be removed.
Image without caption
10 months ago

Clearer Card Payment Error Messages Now Live in App

Many failed payment attempts stem from simple issues—like incorrect or expired card details. Until now, players were often left guessing what went wrong.
To reduce friction and unnecessary support contacts, Sweetspot now displays specific error messages returned by our payment provider, Adyen, when a transaction fails. This gives players the clarity they need to resolve the issue themselves—quickly and independently.
We’re starting with the three most common failure reasons:
– 3D not authenticated – The cardholder didn’t complete the security check.
– Not enough balance – Insufficient funds at the time of the transaction.
– Expired card – The card is no longer valid.
This update empowers players to act immediately, reduces administrative back-and-forth, and helps your team focus on delivering better on-course experiences.
Fewer support queries. Faster resolutions. Happier players.
10 months ago

Support for shorter time duration of auto-renewal

Up till now we have offered three duration options when configuring a membership or a pass; calendar year, 12 months rolling and periods. A lot of you have been asking us to build support for auto-renewals for shorter duration periods.
OLD VIEW
OLD VIEW
NEW VIEW
NEW VIEW
Today we are releasing two additional duration options compatible with auto-renewal & maximum slots; Calendar month
Just like the already existing Calendar year option this is useful if you want to offer your customers a dedicated package for a specific calendar month, let’s say June Pass, or Monthly Pass with renewal. When applying this duration the rules will be applied to that dedicated calendar month. If the player buys the June Pass in May, they will not be able to use it for anything taking place before or after the month of June. And if the player buys it on the 10th of June, then they will be able to use it straight away and pay full price.
Custom month cycle
This duration option will work just like any modern subscription option out there (think Netflix, Spotify etc). The player will pay on the same date every month until subscription is cancelled.
Important Note: if the player happens to pay on a date (for example 29-30th, or 31st of Feb) which does not have a corresponding date the following month, then the next payment will be on the last date of that following month (ie this applies to the finals days of February, March, May, August and October). Here is an example;
A Player buys Pass X on 31st of January. As February won’t have a corresponding date (the 31st) we will charge the player on the last date of that following month (28th of February) and then back again to the 31st of March and so forth.
We are excited to see how you will start using this and would love to hear your feedback wether you are testing this out with academy courses, range packages, racquet sports and gym packages, trailer parking lots, bag lockers or for any other purpose.
Enjoy!
10 months ago

Discounted prices for in-progress time slots (Range & Sim)

We've improved how bookings work for time slots that have already started. You can now automatically apply a linear discount to off-course time slots based on how much time has passed since the slot began.
For example, if 30 minutes of a 60-minute time slot have already passed, the price will be reduced by 50%. This makes it easier to offer fair, real-time pricing for spontaneous or walk-in bookings.
What’s included:
  • Available for off-course bookings only
  • Price is automatically discounted based on elapsed time
  • Number of balls included are automatically reduced based on elapsed time (Range only)
  • Discounted price is visible directly in the time slot view
  • Price is locked once the user continues from the time slot view
Image without caption
Image without caption
How to enable it:
In your Booking Settings, enable:
  • “Allow bookings of already started time slots”
Then choose one of two options:
  • Apply linear discount – reduce the price proportionally to the time remaining
  • Charge full price – charge the usual rate, even if some time has passed
Image without caption
10 months ago

Cancel Off-Course bookings without automatic refund

We’ve added more flexibility to how you manage cancellations. You can now cancel an off-course booking without being required to refund funds, memberships, or vouchers.
Image without caption
This is especially helpful for late notice cancellations, where a refund may not be warranted. By keeping the funds in place, you maintain the option to resell the slot, maximizing your venue’s availability and revenue.
Key Details:
  • Available now for off-course bookings only
  • No automatic refund required when cancelling
  • Partial refund capabilities will be added in a future update
Use this new control to better align your cancellation process with your business needs—without compromising on customer experience.
10 months ago

Show categories on time slots

You can now choose to show or hide category names on empty time slots in the calendar view across the academy, simulator, range, and extras.
  • The preference is saved per venue and stored locally on your device
  • When enabled, category labels appear on all unbooked slots
To update your view, simply click the three dots in the upper-right corner and toggle “Show category names” on or off.
Image without caption
10 months ago

Improved player import feature

Player Imports – Now Smarter and seamless
We’ve enhanced and rebranded the feature formerly known as “Import Invites” to Player Imports – making player onboarding faster, easier, and more flexible.
Players are now automatically accepted into the player table – no invite acceptance required. Plus, the CSV import now supports a new column: Play Value. This allows you to assign a unique value to each player at the time of import.
Perfect for migrating players from external range systems into Sweetspot’s ball dispenser product, Player Imports simplifies the process while giving you greater control and flexibility.
REMOVED FROM THE MENU
REMOVED FROM THE MENU
MOVED TO THE TOP RIGHT CORNER OF BOTH MEMBERSHIP & PASS TABLES
MOVED TO THE TOP RIGHT CORNER OF BOTH MEMBERSHIP & PASS TABLES
IMPORTING OF PLAY VALUE CAN BE FOUND IN TOP RIGHT CORNER OF PASSES TABLE
IMPORTING OF PLAY VALUE CAN BE FOUND IN TOP RIGHT CORNER OF PASSES TABLE
IMPORT PLAY VALUE FEATURE
IMPORT PLAY VALUE FEATURE
10 months ago

Updated designs of table views in the club portal

As part of our ongoing adoption of the design system, we've refreshed the tables in the partnership, voucher and communication tabs. This update makes navigation in the club portal more intuitive while simplifying future design changes.
OLD PARTNERSHIP VIEW
OLD PARTNERSHIP VIEW
NEW PARTNERSHIP VIEW
NEW PARTNERSHIP VIEW
OLD VOUCHER VIEW
OLD VOUCHER VIEW
NEW VOUCHER VIEW
NEW VOUCHER VIEW
11 months ago

Seperation of Memberships & Passes

With the expected increased usage of passes we saw the need to break memberships and passes apart into two distinct tables for easier navigation and overview.
Image without caption
11 months ago

Passes

We are super excited to launch what we call Passes. With Passes you can combine and package anything you want to sell into a Pass and sell it once or repeatedly. Wether you have a range, academy, locker rooms, padel court, conference room or any other asset at your venue, you can now break that free from the traditional membership and sell it as a standalone Pass or mix and match your various assets into a sought after combination. Here are some examples;
  • TopTracer Range Summer Pass with X worth of golf balls.
  • Academy month pass with unlimited attendance to group trainings on weekdays.
  • Demo Day Event with max 100 slots
  • Annual BBQ day with max 100 slots
  • Local pro evening seminar with an age restriction of 18
  • Monthly subscription to the bag lockers
  • Staff Pass, that is hidden from the public in the web and app, giving your staff that little extra good deal.
How to configure a Pass in the club portal
When creating a membership you will now have the additional option called Type where you will select wether you want to create a pass or a membership. When selecting Pass we will reduce the settings options that are connected to federations that does not apply to Passes.
Image without caption
Image without caption
In the app and web booking view we have separated Memberships and Passes. If there is no pass configured, this tab will not be shown.
Image without caption
When making a booking, both the admin and the player now has the option to choose which applicable pass or membership to apply at checkout. The option of choosing neither has also been introduced. If the player only has 1 eligible membership or pass for that venue asset (course, simulator, range etc) then it will be applied automatically. If multiple ones apply to the player, the option will default to “none” for which you as and admin or the player will have to select which one to apply.
Image without caption
Image without caption
Image without caption
NOTE:
  • Support for shorter duration times (custom month or calendar month), coming shortly after this release
  • Only 1 pass or 1 membership can be applied at any one time. They cannot be combined.
  • A pass dedicated for golf carts cannot be combined with an existing membership at this stage.
11 months ago

New Asset Type: Ball Dispenser

New Asset Type: Ball Dispenser
We’ve added Ball Dispenser as a recognised asset under Promotions & Rules, enabling your venue to include this feature in your promotional configurations.
  • 🇬🇧 English: Ball dispenser
  • 🇸🇪 Swedish: Bollautomat
      • Image without caption
11 months ago

Spring cleaning of the club portal

In the club portal, there is a section called Import Invites designed to help new Sweetspot users import existing members from another system into Sweetspot. Previously, this process involved importing members and mapping them to existing player accounts in our database. If a player account with the imported email address didn’t already exist, the system would hold the data until a new account was created, at which point a linking process would occur. During this linking process, players were presented with the option to either accept or decline the import.
However, this step has been identified as unnecessary. We’ve now streamlined the process by removing the need for players to accept or decline the import. As a result, the tabs Pending Invites and Membership Signups are no longer relevant and will be removed from the club portal. Players that are imported through Import Invites will now automatically be imported to the player module without having the player make an action.
Image without caption
11 months ago

Improved payment error handling in the app

We now let the player know why an attempt to pay for a booking or a membership failed by displaying the reason we received from Adyen (our payment service provider) so that the player can take appropriate action before trying again.
Image without caption
11 months ago

Lock Pay & Dispense terminal based on business hours

To help you better manage access to the range outside of operating hours, we’ve added a locking feature to the Pay & Dispense terminals.
Now, when your venue is outside its defined business hours, the terminal will automatically display a closed screen—informing users that the range is currently unavailable and showing the next opening day and time.
Image without caption
How it works:
  • The feature uses the business hours set in Settings > Ball Pricing
  • Outside those hours, the terminal is locked for dispensing
  • The screen clearly states when the range will open again
This prevents confusion, eliminates out-of-hours dispensing, and ensures a consistent experience for your visitors.
11 months ago

New design for players table in the club portal

As part of our ongoing adoption of the design system, we've refreshed the players table with a new look. This update makes navigation in the club portal more intuitive while simplifying future design changes.
OLD PLAYERS TABLE
OLD PLAYERS TABLE
NEW PLAYERS TABLE
NEW PLAYERS TABLE
1 year ago

Verification of player emails

Released on the 10th of March Up till today, players have had problems creating accounts and logging back in. We identified that these issues stemmed from a few things;
  • Users created accounts with a wrong email from the start (for example; sweetspot@gnail.con). Which results in a few problems;
    • Users cannot log back in when writing their correct email
    • They attempt to create a new account with similar details, but is prevented from doing so because either the email or the phone number already exists (they have to be unique)
Based on the known issues above we built an hypothesis that the following three things will solve this issue;
  1. Remove the need for having a unique phone number per player (already live)
  1. Keep, and display, the previously used email last time the player logged in on their device (already live on both web booking and app)
  1. Keep the users’ logged in by having stricter rules for loggin them out (already live)
  1. Verify the user’s email, in order to
      • Get the correct email from the start when creating a new account (avoid duplicate accounts)
      • Remove the need to remember a password (make it more convenient and safer)
      • Improve the login and new account experience (make it easier and faster)
      • Reduce support errands for venues and Sweetspot (save time)
This fourth and final point above is now being rolled out to both our web booking and app products.
Here are videos of how it looks like in the the web, as well as how a verified account looks like in the club portal. It will look similar in the app.
NEW USER EXPERIENCE IN APP
EXISTING USER EXPERIENCE in Web booking
NEW USER EXPERIENCE in Web booking
You will now see wether the player has been verified or now in the player card.
You will now see wether the player has been verified or now in the player card.
NOTE:
  • Once a player email is verified, you as an admin can no longer change that piece of information in the club portal. This is the unique identifier in the whole Sweetspot system.
  • If the player have access to their email inbox they will easily be able to verify their account.
  • If they need have to change the email they will have to do so themselves in the app or on the web by logging into their existing account, change their email address and verify that new address.
  • If they cannot verify their existing email, and have lost access to their email inbox. They will need to create a new account with an email to an inbox they can access in order to get retrieve the verification code.
  • In the event where the player has two or more active accounts where one account is tied to their federation id (Golf-ID or CDH) the following logic will apply. Logic for each scenario;
A) Federation ID is transferred between two unverified accounts = Allowed, but won't merge the two accounts.
B) Federation ID is transferred from unverified to verified account = Allowed (and accounts will be merged, ie memberships, passes and vouchers will be moved over to the verified account)
C) Federation ID is attempted to be transferred from verified to unverified account = Not allowed
Please reach out if you have questions about this upcoming feature.
1 year ago

Apply age restriction when buying memberships

Now you can tailor memberships and passes by age, making it easier than ever to offer exclusive deals for juniors, seniors, or any specific age group. Age-based access puts you in control of who can purchase, helping you optimize member engagement and better meet your club’s unique needs. You now have the option to set an age range (minimum age and maximum age) which will determine which players should be allowed to purchase the offering. NOTE: When enabling this feature we will check the player’s age of the player making the purchase. It is there, not yet, suitable to enable onto pass/membership for players that are underaged and cannot purchase the offering themselves. (we have a plan to solve this, for example so that a parent can buy the offering for their child and manage their child’s membership)
Image without caption
Image without caption
1 year ago

Restricting visibility of a membership or pass

Take Control of Exclusive Access
Our latest update allows you to hide an active pass or membership from public view while still processing payments—giving you full control over special offers without affecting revenue.

How to Enable It:

  1. Turn on the toggle labeled “Show pass/membership in app & web.”
  1. A new configuration option called “Restrict public visibility” will appear.
  1. Choose your preferred setting:
      • Public: The pass or membership will be visible and available for purchase on your web booking page.
      • Private: Only those with the checkout link will be able to view and purchase the pass or membership.
This update ensures flexibility in managing exclusive offers while keeping payments seamless. Let us know if you have any questions!
Image without caption
Image without caption
PRIVATE checkout link
PRIVATE checkout link
PUBLIC view when entering without the link
PUBLIC view when entering without the link
Note: Passes is not yet live, but we are testing it internally within Sweetspot. We aim to go live in early March this year.
1 year ago

Refreshing the design of specific sections within the course tee sheet.

We’re continuing to roll out our new design system in a thoughtful, step-by-step approach, ensuring every update enhances both functionality and aesthetics. Our latest improvement focuses on the golf course tee sheet, where we’ve introduced a refreshed header.
This update not only modernises the look and feel of the interface but also improves navigation, making it easier and more intuitive for you to manage tee times efficiently.
OLD course tee sheet header
OLD course tee sheet header
NEW course tee sheet header
NEW course tee sheet header
New search bar
New search bar
Time, Edit and copy link to tee sheet buttons
Time, Edit and copy link to tee sheet buttons
New filter view
New filter view
1 year ago

Updated Terminology for Promotions & Rules

To ensure clearer and more intuitive navigation, we’ve updated the following labels:
“Courses & Spaces” is now “Venue assets”
  • 🇬🇧 English: Venue assets
  • 🇸🇪 Swedish: Anläggningstillgångar
Promotion/Actions/Limitation Types Renamed:
  • “Uses” → “Uses & Time slots”
    • 🇬🇧 English: Uses & Time slots
    • 🇸🇪 Swedish: Användningar & Bokningsbara tider
  • “Discounted value” → “Value”
    • 🇬🇧 English: Value
    • 🇸🇪 Swedish: Värde
1 year ago

Help form in web booking

We've added a dedicated support tab to the web booking menu, making it easier for players to request assistance whenever they need it—ensuring a seamless booking experience from start to finish.
Image without caption
1 year ago

Feature to apply GIT Club API Credentials

Previously, golf clubs in Sweden needed to contact Sweetspot to connect their club to the Swedish Golf Federation (SGF) through the GIT Klubb API. To simplify this process, we have developed a user-friendly interface that allows clubs to establish this connection independently, eliminating the need to reach out to us for assistance.
Image without caption
Image without caption
1 year ago

New design for table views in the club portal

We have updated our design for tables in the club portal. We have started with adding it to the memberships table an billing page and will adopt this design in more places over time. It also comes with the capability to re-order them, so that you can choose which ones should be seen at the top of the page for players visiting the app or the web booking. We hope you like it.
Image without caption
1 year ago

New design & new capability in billing

We are continuing to update our design in the club portal so that it can support and be responsive to more device types and screen sizes. We have also added the capability for you to add your own POS Stores when being logged in as an owner role.
Image without caption
1 year ago

Improvements to auto-renewal payment card handling

We have identified cases where players delete their payment card while having either a missed monthly installment payment or an upcoming yearly renewal—without adding a new card first. To handle such cases, whether intentional or not, we now prevent users from deleting their card and instead encourage them to switch to a new one.
Image without caption
1 year ago

New refreshing design for web booking

Today we are launching our new, refreshing design for our web booking product. With this new design, we aim to clearly display what is being offered, what's included, the costs, duration, and payment plan.
Image without caption
1 year ago

App push notification about processed payment

We have added a push notification to give the player a confirmation wether the payment in the app was successfully processed or if it failed and they need to try again.
Image without caption
1 year ago

Improved venue search in the mobile app

We’ve made some updates to the venue search in the mobile app, making it easier for players to find the venues they want to book.
Previously, the default filter was set to “Golf Courses.” Now, an “All Venues” filter has been added as the new default, allowing players to browse all types of golf-related venues without needing to adjust filters right away.
The venue list is still sorted by distance by default, with the closest ones appearing at the top. Additionally, the search functionality has been improved to deliver more accurate results based on input.
Image without caption
1 year ago

Changes to when booking confirmation email is sent

As part of our ongoing efforts to improve booking conversion, we’ve made a small but important update to how we send booking confirmation emails to players.
Previously, players would receive a confirmation email as soon as their booking was made. However, since many of our clubs use short auto-cancellation timers for unpaid bookings, this sometimes led to confusion, with players thinking their booking was fully secured before payment was completed.
What’s Changed To provide players with a clearer understanding of their booking status and avoid confusion, we’ve adjusted when the booking confirmation email is triggered:
  • For bookings with an auto-cancellation timer under 3 hours, players will now receive the confirmation email only after completing payment.
  • For bookings with an auto-cancellation timer of 3 hours or more, the confirmation email will continue to be sent once the booking is made, just as before.
ℹ️
If a club user makes a booking for a player, the booking confirmation email will be sent when the booking is confirmed, regardless of the timer setting.
This adjustment ensures players know exactly when their spot is secured and helps reduce the chance of lost revenue or missed bookings due to early confirmation.
Stay tuned for more updates as we continue to enhance the booking flow and simplify the experience for both players and venues.
1 year ago

Auto-cancellation timer for memberships

For a long time, we’ve utilized an auto-cancellation timer for bookings to manage scenarios where a transaction is left incomplete. However, this feature has not been available for memberships until now. As the volume of membership sales continues to grow, we’ve identified the need to extend this functionality to membership purchases as well. This addition helps address situations where a user exits the checkout process without completing their transaction, then later attempts to continue from a different device or browser. In these cases, the transaction might still be marked as pending in the original session, causing the user to encounter issues. Introducing the timer for memberships and passes ensures a smoother and more consistent experience by automatically clearing incomplete transactions after a set period.
Image without caption
1 year ago

Easier for players to find where to download receipts and retry failed payments in the app

We've improved the membership screen in the app to make it easier for players to find receipt downloads and retry failed payments. Additionally, players who purchased a yearly membership upfront, with auto-renewal, can now see the option to change their payment method (app version 8.1.6 on both iOS & Android).
OLD
OLD
NEW
NEW
1 year ago

Alert about non-branded payment links

If you start using our payment link feature for bookings at golf courses and branding hasn’t been set up for your venue yet, we’ll display an alert. The alert will inform you that the payment link will be sent with Sweetspot branding instead of your venue’s brand and logo. Contact us to quickly set up your custom branding.
Image without caption
1 year ago

Improvement to the maximum slots feature

I the case you activate the maximum slots feature on an already active membership we now let you know how many people have already bought that specific membership so that you conveniently know what minimum number to put in the field and avoid getting an error message.
Image without caption
1 year ago

Filter players in the no-shows tab

We have added the capability to filter players with a no-show based on course type and the time of their booking. This will help you find players that have a missed payment so that you can take the active measures needed.
Image without caption
1 year ago

Lock multiple players on failed membership page

We previously introduced the ability to lock a player’s membership directly from their player card, providing a way to manage unpaid memberships or address other valid situations. Building on this, we’ve now enhanced the system to allow you to lock multiple players simultaneously from the Failed Memberships page. Additionally, the process is now more streamlined—if a locked player clears their outstanding dues, their membership will be automatically unlocked, saving you time and effort.
Image without caption
Image without caption
1 year ago

Slot-based membership limits

Now, you can set a cap on membership slots, allowing you to limit each membership type to the exact number of members you want. Perfect for managing demand, creating exclusive offers, and ensuring a balanced membership base, Sweetspot’s slot limit feature puts the power in your hands to curate a thriving club community. Whether you need just a few slots or up to 9,999 you have the power to set the perfect limit for your club’s needs.
Image without caption
Image without caption
1 year ago

Payment status of membership instalments are now displayed in the player card in the club portal

Now you can conveniently get a quick glance into each player’s auto-renewal membership payments in the membership tab on the player card in the club portal.
Image without caption
1 year ago

Voucher usage details added to booked golf carts report

We have added details about booking id, voucher name and voucher code to the report called “Booked Golf Carts”.
You can from here download the report and connect it to specific bookings or filter on specific voucher code.
The report can be found under Reports > Dropdown menu > Booked golf carts
Image without caption
1 year ago

Tee time period improvements

We have made two improvements to the tee time periods page.
  • Now you can choose an intervall of between 1 minute to 24 hours (previously a maximum of 60 minutes). This allows you to utilize the miscellaneous calendar category better and to finally allow you configure all your assets at your venue wether that is your padel & tennis courts, trailer parks, conference rooms or restaurant tables.
      • EXPANDED INTERVALL
      EXPANDED INTERVALL
  • Previously, if you wanted to configure only 1 single bookable asset, you have to configure the Last time starts field to be 59 minutes after the First time starts. Now you simply add the same time in both fields to create a single bookable asset.
OLD VERSION
OLD VERSION
NEW VERSION
NEW VERSION
1 year ago

Improved booking access: View upcoming and past bookings in WB

Players can now easily access both upcoming and past bookings through a new "Bookings" menu item under "My Account" in web booking. This streamlined access enables players to track and manage their bookings directly from the menu. The booking list displays payment status tags for each reservation and is neatly divided into upcoming (including ongoing) and past bookings. Canceled bookings are excluded from this view.
This update significantly improves booking management in web booking, making it faster and easier for players to view and manage their reservations across all business areas, including golf courses, simulators, ranges, pro, and other.
ℹ️
While this feature is also available in the mobile app, it functions differently on the web booking platform. In web booking, players can view bookings only for the specific club they are currently visiting. In contrast, the mobile app displays upcoming and past bookings across all facilities available in Sweetspot.
Feature Details:
  • New menu item: "Bookings" has been added under "My Account," providing quick access to booking history and upcoming reservations.
      • Image without caption
  • Organized booking lists: Bookings are organized into two categories: upcoming (including ongoing) and past bookings, simplifying navigation.
      • Image without caption
  • Payment status tags: Each booking includes a status tag indicating payment status, giving players a quick overview of payment information.
  • Navigation to booking details: Selecting a booking from the list leads directly to its detailed booking page for further information or actions.
1 year ago

Ability to book already-started time slots for Sim, Range, Pro & Other

Players can now book time slots that have already started, enhancing booking flexibility for both attended and unattended facilities. Previously, players were unable to book a slot once it had begun, leading to missed opportunities and additional manual work for staff. This update is especially valuable for unattended venues, like driving ranges and simulators with frequent drop-ins. Available across web booking, partner portal, and mobile app for Sim, Range, Pro and Other tee sheets, this enhancement improves booking efficiency and overall user experience.
Image without caption
Key Changes:
  1. Display of started time slots:
      • Started time slots now appear on the booking sheet for selection, while completed slots remain hidden.
  1. User information on started time slots:
      • When a player selects a time slot that has already started, a message appears informing them that the slot has already begun and that the player will pay the full price for the time slot, even if it has already started.
  1. Consistent Booking Interaction:
      • The booking process for a time slot that has already started matches the usual booking flow, with confirmation options displayed beneath the information message.
1 year ago

Enhanced Club Portal tee sheet header with new tools for Range, Sim, Pro & Other

We’ve introduced an update to the Club Portal tee sheet header for Range, Sim/Pro and Other. This update enhances the booking management experience for club staff by adding a search feature, filter capabilities, and streamlined navigation tools. With a focus on providing intuitive, user-friendly tools, this update is part of ongoing improvements to make booking management inside the Club Portal more efficient and flexible.
Key enhancements:
  1. Search functionality:
      • Users can now search bookings by exact email, phone number, and golf ID (for Swedish venues), allowing for quick and precise booking retrieval.
      • The current search supports exact matches only and spans all upcoming bookings and those up to 30 days in the past. Future updates will add search capabilities for manually added players and support more flexible search options.
      New search functionality
      New search functionality
  1. Usability and design system component updates:
      2. To improve visual consistency and usability, several elements have been updated with design system components:
      • Date navigation: Includes chevron buttons for day-to-day navigation, a “Today” icon brings users back to the current date, and an expandable date picker.
      • Refresh button: Provides on-demand updates with a streamlined look.
      • Options (Ellipsis) menu: Consolidates actions, including the display of local time, editing tee time categories, and copying links to the tee sheet. Redundant items (e.g., hiding tee time categories, price, or prime time) have been removed for a cleaner interface.
      Updated options menu
      Updated options menu
  1. Combinable filters for bay attributes (Range only):
      • New filters for Range venues can be applied individually or in combination to control which bays are visible on the tee sheet, based on:
        • Floor level
        • Tracking technology (e.g. Toptracer)
        • Roof availability
      New filter view
      New filter view
  1. Bay Type Icons (Range Only):
      • Bays equipped with Toptracer technology now display a Toptracer logo for easy identification. Standard bays (without Toptracer) are also marked with a dedicated icon, making it simple to distinguish between bay types on the tee sheet.
      Image without caption
1 year ago

Improved tee sheet experience for players and partners across sim, range, pro & other

Over the last few months, we’ve rolled out a series of enhancements to the mobile app, web booking, and partner portal platforms. Focused on improving navigation, usability, and information accessibility for players and partners, these updates create a more consistent look and offer better options for viewing and selecting tee times across devices.
Key enhancements:
  1. Improved look and feel
      • The tee sheet and booking interfaces now incorporate new design system components and display the club's color as the background for a cohesive look across user flows, enhancing brand consistency.
      • Automatic font color adjustment: Font color is now set automatically based on the background color, ensuring optimal contrast and readability. This replaces the option to set font color manually.
New tee sheet (MA)
New tee sheet (MA)
New tee sheet (WB)
New tee sheet (WB)
  1. Mobile navigation enhancements
      • Side scrolling enabled: Side scrolling is now available on the tee sheets in the mobile app and web booking mobile, allowing smoother navigation on mobile devices. This enhancement greatly improves the booking experience and conversion, as users can now easily view all available bays or spaces, especially in facilities with more than three.
  1. Enhanced price and selection display for selected tee times (mobile app & web booking only)
      • The tee sheet button dock now displays both the base price and any discounted price for selected tee times, automatically adjusting based on the player’s membership status. In mobile a price breakdown for selected tee times has also been made available.
      • The button dock also shows the selected bays or spaces and the corresponding time in desktop, giving players a clear summary of their booking choices.
Button dock in MA
Button dock in MA
Button dock in WB desktop
Button dock in WB desktop
  1. New filters (Range only)
      2. Filters have been added to define which bays are displayed in the range tee sheets in the mobile app and web booking:
      • Floor
      • Tracking technology (e.g. Toptracer or none)
      • Roof availability
      Further filterable attributes will be added in the near future.
  1. Bay identification and display (Range only)
      • Bay number and type: Bays now display both their bay number and type (e.g. Toptracer or Standard) directly on the tee sheet for easy identification.
      New bay display for Ranges in web booking, looks the same in mobile app.
      New bay display for Ranges in web booking, looks the same in mobile app.
  1. Course guide and venue map (now available in web booking and partner portal, works like in the mobile app)
      • Golf Courses: The course guide feature enables golf courses to upload images or integrate with Caddee to display a detailed overview of each hole.
      • Sim, Range, Pro, and Other Venues: The venue map feature enables venues to upload facility images that display an overview layout of the venue. This allows venues to highlight specific areas such as simulator locations, bays, restrooms or ball dispensers, providing players with useful orientation details. You can enable this feature via Club Portal > Settings using the Course Guide functionality.
      New venue map functionality in web booking
      New venue map functionality in web booking
  1. Information button (now available in web booking and partner portal, works the same way as in the mobile app)
      2. The information button provides quick access to:
      • Course description: Key information about the course
      • Booking information: Important booking details and policies for the course
      New information functionality in web booking
      New information functionality in web booking
  1. New empty states
      • When no bookings are available, the tee sheet now includes a forward navigation option to the next available tee time, if any are within the visible timespan.
      New empty states in tee sheets
      New empty states in tee sheets
  1. Improved mobile app tee sheet header and subheader
      • The header and subheader on the mobile app tee sheet have been updated for a visually enhanced experience, improving clarity and ease of use.
  1. Updated date navigation
      • Date navigation retains its previous functionality with a few usability improvements, including highlighting the current day in the date picker and differently placed chevrons on web and mobile for easier navigation. These design updates provide a more intuitive experience across devices.
Image without caption
1 year ago

Formatting of membership description page

We now support line breaks, numbers & bullet points in the description field of memberships and have extended the maximum character count from 200 to 500.
Image without caption
Image without caption
1 year ago

Enable & disable daily membership churn email

You can now turn on and off the daily membership churn report that is sent over email containing a downloadable CSV file with members that churned the previous day.
Image without caption
1 year ago

Further clarity in the memberships page in the app

We have made further improvements to the memberships page in the app.
  • When a player has a membership that has become inactive (wether permanently or temporarily) we separate them into two tabs. One for active memberships, and one for inactive ones (cancelled, expired & locked)
Image without caption
1 year ago

Payment links improvements

We love the early and valuable feedback we have gotten on our new payment links feature so we jumped on making those wanted adjustments straight away. We have adjusted and clarified the side sheet design where you configure the manual send out of a link so that it is more clear what you are configuring and what restrictions apply to that link. In the new design you will notice;
  • A new section that clarifies how long the link will be valid (max 70 days)
  • We have added the due date and time for when the payment inside the SMS & Email
      • Image without caption
  • A clarification regarding split links;
    • First link validity (counting from time of booking)
    • Final link validity (counting backwards from tee time)
    • Configuration options will now be greyed out or opened depending on how far out in time the tee time is in comparison to the booking date
First/Full payment link
First/Full payment link
Final link (if split)
Final link (if split)
1 year ago

Rolling booking window to membership promotion rules

We are introducing a rolling booking window capability to membership promotion rules. This is a new powerful tool you can use if you want to have recurring promotional offers tied to a membership category rather than having to configure for each day or time of play.
Image without caption
1 year ago

Guardian info in the player card

When a player purchases a membership via Sweetspot (web or app) and their date of birth is below 18 years of age, we request additional guardian info. This guardian info will now be displayed, below the standard information, on that junior player’s player card.
1 year ago

Updates to the Memberships page in the Mobile App

We’ve updated the Memberships page in the mobile app to present membership details more clearly. These changes are designed to simplify navigation and make managing your memberships easier.
  • Sorting by status: Memberships are now arranged in the following order, from top to bottom: Active, Upcoming, Locked, Expired, and Cancelled. If multiple memberships have the same status they will be sorted by expiry date.
  • Club name display: The club associated with each membership is now visible.
  • Status tags: Replaced the validity period display with a status tag. You can still view the detailed validity by tapping on the membership.
Image without caption
1 year ago

Updates to how memberships, vouchers, promotions and partnerships are applied to bookings for Sim, Range, Pro & Other

With the introduction of Price per Player, we’ve made several updates to how bookings are structured, particularly in how players are associated with each booking. Previously, Sim, Range, Pro, and Other bookings were limited to a single player—the booking owner. Now, these bookings can include multiple players (the booking owner plus extra players), allowing us to apply memberships, vouchers, and promotions more accurately. This enhancement ensures that discounts are only applied when appropriate, ultimately leading to increased revenue.
In the future, we will also enable assigning multiple actual players to a booking, similar to golf course bookings in Sweetspot. This will allow for even further optimization of discount applications.

How Memberships apply for Sim, Range, Pro & Other

How Vouchers apply for Sim, Range, Pro & Other

How Promotions apply for Sim, Range, Pro & Other

How Partnerships apply for Sim, Range, Pro & Other

1 year ago

All Sweetspot player accounts now findable when searching for a player in the booking window

All Sweetspot player accounts are now findable when searching for a player in the booking window for golf courses. Visiting players from a foreign country that has a Sweetspot account is now findable by searching for their names. Their national golf federation number will only be shown if you as a golf club is connected to that federation. Sweetspot will mask any other federation that might be connected to that player.
1 year ago

Re-introducing Apple Pay & Google Pay in the app

Last year we took on the challenge to update the app infrastructure and payment foundation to stay up to date. Due to this we had to disable Apple Pay and Google Pay for some time. Now we are re-introducing it into the app to allow players to pay with these payment methods in the app.
Image without caption
Image without caption
1 year ago

New club branded & improved booking emails

We’re excited to share that we’ve made some important updates to our booking emails to improve their design, readability, and alignment with your club’s branding. These changes will help create a more polished and enjoyable experience for your players, while keeping communication clear and professional.

What’s new:

  • Club branding: Your club’s background colors and logos are now automatically applied from your home club settings, giving each email a consistent, professional look that reflects your club’s identity. The club logotype is also linked directly to your club’s webpage for easy access.
  • Enhanced readability: We’ve made emails easier to read by significantly improving dark mode support, boosting font contrast, and adding the ability to display line breaks for custom booking information. And of course, emails remain fully compatible with older email clients and browsers.
  • Clearer communication: We’ve refined the design to make messages clearer. Club contact details—like phone number and email—are now included, so players can easily reach out to your club directly.
  • Encouraging app use: Links to Google Play and the App Store have been added, making it easier for players to download and start using the Sweetspot app.

Updated emails include:

  • Booking confirmed (All business areas)
  • Booking cancelled (All business areas)
  • Booking moved (All business areas)
  • Player added to booking (Golf courses)
  • Player removed from booking (Golf courses)
  • QT access code (Simulators)
Booking confirmation (All business areas)
Booking confirmation (All business areas)
Booking cancellation (All business areas)
Booking cancellation (All business areas)
Booking moved (All business areas)
Booking moved (All business areas)
Player added to booking (Golf courses)
Player added to booking (Golf courses)
Player removed from booking (Golf courses)
Player removed from booking (Golf courses)
QT access code (Simulators)
QT access code (Simulators)
We’re committed to further improving the email experience. Future updates will include more formatting options for email content, revamps of additional emails like receipts, and enhanced features in our communications module to reach wider audiences beyond just current bookings.
1 year ago

Link to player card from failed membership payments

During the spring we launched a way to get redirected back to each individual booking from the player card. In a similar way, you can now get to each players’ player card from the failed membership payments screen.
1 year ago

Federation number in the daily membership churn email

After some good feedback from you we have now added federation membership number (Golf-ID & CDH) into the CSV file of the daily membership churn email send out.
1 year ago

Payment links

We are excited to bring you a new and very powerful capability to your operations. You are now able to send payment links for manually made bookings on golf courses in the club portal. This allows you to charge for bookings made over incoming phone or emails so you don’t have to wait to charge upon arrival.
In the booking window there is a new button called “Payment link” that will bring out a side sheet where you can;
  • Adjust the default values to fit your specific booking
  • Split the payment into two parts
    • as a percentage or an amount of the whole (1-99%)
    • choose the due date for the link (1-30 days)
  • Adjust the receiver of the link by changing the phone number or email address (the default information is fetched from the booking owner)
  • Add an internal note for future reference
Side sheet for sending a payment link with an amount of 100%
Side sheet for sending a payment link with an amount of 100%
Side sheet for splitting a payment link
Side sheet for splitting a payment link
Issued payment link when seen from the booking window
Issued payment link when seen from the booking window
Issued payment link when seen from the booking window
Issued payment link when seen from the booking window
Once the payment link is sent to the player, you can stay up to date on the payment status as usual in the tee sheet but also in the new Payments tab where all the issued payment links will be listed. In this view you can;
  • search for previously issued links by name, email or phone number.
  • get redirected to the booking in the tee sheet
  • copy the link of an already issued payment
  • re-configure default values for all future payment links
      • Image without caption
SMS
SMS
Links will come with your venue’s logo and background image.
Links will come with your venue’s logo and background image.
Email
Email
NOTE:
  • The link validity of a payment link (ie the maximum life span) is 70 days. This is a restriction we have from Adyen that we cannot adjust at the moment.
  • Payment links are, at this moment, not compatible with partnerships, ie you cannot assign a partnership to a booking and send a payment link for that booking.
  • If the player is a Sweetspot app user, they can also finalise the payment in the app even if they have received a payment link (for either or both links)
  • We have fetched your club icon and background image assets that we already have in the club portal settings. These will be displayed for the player when opening the link attached in the SMS or email. If you would like a different image, just let us know and we will adjust.
Try out our interactive demo!
1 year ago

Improvements to failed membership payments page

You will now be alerted with a badge on the Failed payments tab when a member, that has auto-renewal on their membership, fails to pay. You will also see the reason to why the payment failed so that you can inform your member on how to adjust to make the next try successful.
Image without caption
Image without caption
1 year ago

New support tool

We are changing support tool from Intercom to Hubspot. There will be no change in how you interact with us.
Image without caption
1 year ago

Get notified when a member churned or retained after the membership ended.

If you have the role as an Owner in your operations you will now get an email with a list of members who have, and have not, renewed their membership so that you can stay on top of your operation and reach out to members who decided to leave. If no player bought a membership or had their existing membership expire that day, then there will be no players listed.
This will be turned on and go live for your memberships without you having to turn on any toggle in the club portal.
1 year ago

Export no-show players

We have added the capability to export players that have had a no-show so that you can easily reach out to them with a request for payment.
Image without caption
1 year ago

Scottish Golf Union

We have now completed our integration with the Scottish Golf Union. As a Scottish golf club you can now;
  • search for members and visiting players by name, phone and CDH number and get CDH specific data populated in the player card.
  • You can also configure promotions with a local, regional och national rate for any visiting golfer.
NOTE: CDH data from SGU will be refreshed every night.
In order to get started you need to be paying a club affiliation fee to SGU to get access to the DotGolf WHS API. This will give you the below credentials which Sweetspot will need to activate your club in our system.
  • username
  • secretKey
  • clubUuid
  • ClubID
Reach out to us if you need any help and we will assist you.
Image without caption
1 year ago

Club owners can now see roles of all partnerships in the club portal

Club owners can now see which roles (partner admins and partner bookers) that have been created for all partnerships tied to their club. Just go to the section called Settings/ Users/ Partners.
2 years ago

Guardian information

If the user is about to buy a membership in the app or on the web, and their age is under 18, a guardian information requirement will appear where the guardian can fill in their own contact information.
We will soon display the guardian information on that players’ player card in the club portal and make it exportable as well.
Image without caption
Image without caption
2 years ago

Go to next available tee time

Sometimes on a busy day, when a player opens the tee sheet, it says "No available tee times for this day”. This leaves the player wondering “when is the next available tee time?”. The only way for them to find out is to check each day forward in time to see if there are any times available. We have now solved this problem by introducing a quick button that will take them to the first available tee time. This is now live on both the web, partner portal and in the app for course and soon also for simulators.
Web booking on laptop
Web booking on laptop
Mobile app
Mobile app
Web booking on phone
Web booking on phone
2 years ago

Time stamps when marking memberships as paid

To help you keep track of manual activity in the club portal we have added a stamp about who marked the membership as paid and when.
Image without caption
2 years ago

Default filter on active memberships

For those of you that have used Sweetspot for a long time may have racked up quite a lot of memberships in the membership list. To make it easier to navigate and find the membership you are searching for we are now filtering the memberships based on which ones are active.
Image without caption
2 years ago

Separating cards based on type of use

There are multiple ways to add a payment method in the app. When a player has a card connected to a membership subscription and they need to change the card, they have to do that on the membership page. If a player had multiple cards connected to a subscription it was confusing on how to update and change that card. We have now made an effort to make this easier to understand by separating the cards depending on what they are used for.
Image without caption
2 years ago

Locked membership icon in the players tab

A while ago we released the capability to manually lock a membership. We will continue to make improvements to this new feature in the coming months. Now we have introduced a column with a lock icon in the players tab so that you can easily spot which member has a locked membership.
Image without caption
2 years ago

Update on some design elements in the club portal

We are continuously updating our design framework so that we more easily can made design changes and so that it becomes a coherent experience. No we have updated some design elements in the tee sheet and changed the icon of the today button. You can expect more small changes to come similar to this without loosing any capability.
Image without caption
Image without caption
2 years ago

Payment status for carts in the rental activity tab

Under rental activity in the rentals tab we have added a payment status for carts. This way you can get a quick overview of the payment status without having to go to each booking and check.
Image without caption
2 years ago

Add credit card under settings

Previously players could only add new credit cards when they performed a booking. Now they can also add a credit card under Payment methods found in Settings section in the profile tab.
Image without caption
2 years ago

Partner admins can now invite new partner admins in the partner portal

Partner admins can now invite new partner admins in the partner portal so that they don’t have to reach out to the golf club for help in this matter.
Image without caption
2 years ago

Release note icon

Stay up to date with our latest features and improvements right in the club portal. Simply click the new megaphone icon to access our release notes page.
Image without caption
2 years ago

Integration to 59Club

A while ago we struck a partnership with 59Club, an industry leading customer service analyst. We have now completed the integration with them to be able to automatically send guests players surveys about their experience at a venue.
You can read more about our partnership in this announcement.
Image without caption
2 years ago

Lock & unlock membership

In the club portal you will now be able to manually lock and unlock a member’s membership. When locking a member’s membership the member will temporarily loose his or her benefits that comes along with that membership but will still be able to book as a guest player.
Lock membership
Lock membership
Unlock membership
Unlock membership
2 years ago

Email notifications on booking activities

Now you can stay informed about bookings and cancellations made no matter where it takes place, wether it is in the app, on the web or in the partner portal. To start receiving emails, go to Settings/ Club settings and turn on the ”Receive email copy of booking activity from all sources” button.
Image without caption
2 years ago

Bookings menu tab improvements

We have made two improvement to the bookings tab;
  1. The date column is now showing the full year
  1. The date display the most recent transaction at the top by default
  1. The search results displays the results in alphabetical order in accordance with the following logic
Example 1: Last name
Search: Gunnarsson
Result: multiple hits with first name in alphabetical order
Example 2: First name
Search: Alexander
Result: multiple hits with last name in alphabetical order
Example 3: Full names
Search. Alexander Gunnarsson
Result: Only displays a single hit with the exact name of Alexander Gunnarsson
The expanded date format and display order
The expanded date format and display order
2 years ago

Admins can now change info on app users in the club portal

Some players have had issues with remembering their passwords and login back in to the app with the new season. They then call into the club to ask for help. We have now fixed so that you can help these users reset their passwords and other profile information.
2 years ago

Go to booking button in the player card

In order to make it easier to navigate between the player card and a specific booking made by that player we have introduced a “go to booking” button in the bookings tab in the player card. This will help you move, in both directions, between the booking window and the player card quickly and with ease.
Image without caption
Some courses also have long names that previously could not be seen. We have adjusted the column so that you can see the whole name.
Image without caption
2 years ago

Ability to block tee times, displaying them as not bookable to logged in & logged out players for Sim, Range, Pro & Other in all apps

We have released a solution to if you want to block tee times from not being bookable by anyone, and not looking like they’re bookable to anyone, regardless of if user is logged in or not (web booking). A good use case for this could e.g. be if you have different opening hours for different days of the week. Some facilities have previously managed this by setting up a tee time category, adding a policy but no checker, so that noone could book tee times where the category is applied. When doing this, logged out users in the web booking did not see these tee times as disabled, due to how tee time categories are designed - we don’t know who the person viewing the tee sheet is, and if they should have access to book the tee time or not, as per policy config of the tee time category.
ℹ️
This feature only works if you use the new pricing module, which can be found inside tee time periods config.

How it works

2 years ago

Printing of tee sheets now comes with notes

Printing of tee sheets now comes with notes. Each note gets added behind a new bullet.
Image without caption
Image without caption
2 years ago

Confirmation prompt upon cancelling a membership

In the past when cancelling a player’s membership, it was unclear what actually happened with the membership but it came across as if both the membership was cancelled as well as the future payments (which was not the case as we were missing this capability). We have now both added this capability as well as added a confirmation dialogue where we describe what will happen if you proceed with the membership action you are about to take and if you also would like to perform further actions.
Now we have these three options to choose from, which can be combined in any way you want.
Option 1: "Cancel membership"
Option 2: "Refund completed payments"
Option 3: "Cancel upcoming payments"
Image without caption
Image without caption
2 years ago

User experience improvements when handling memberships in the Player Card

As part of our mission to improve our membership functionality, we have improved the user experience when viewing and managing memberships for players, in the Player Card inside the club Portal. More improvements can be expected in the near future.
Membership tab in the Player card, displaying the newly added Payment status “Refunded.
Membership tab in the Player card, displaying the newly added Payment status “Refunded.
What’s been done;
  • Added “refunded” payment status to refunded memberships which have been purchased online
  • Made membership and payment status display clearer and unified across the page
  • Improved the dropdown menu for assigned memberships;
    • Added sorting based on start date, newest membership being displayed at the top
    • Added ID as reference point in case of multiple membership of the same type
    • When you perform an action on a membership, that membership will now keep being selected e.g. when you assign a new or cancel a membership, instead of resetting the dropdown selection
  • Disabled cancel and refund buttons in Options menu, when not applicable e.g. when a refund has already been made
  • Improved how membership promotions are displayed, now displaying remaining value/uses e.g. “9/10 uses remaining”, unifying it with how it works in the voucher tab in the Player Card
  • Replaced some old components with components from our new design system
  • Improved copy of confirmation modals, options menu, statuses, toasts messages and more to make it more helpful to the user
2 years ago

Pricing for Sim, Range, Pro & Other now supports decimals for EUR and GBP

Our new pricing tool for Sim, Range, Pro & Other, which can be found in tee time period configuration, has up until now only supported whole numbers for pricing. As per request from customers outside of Sweden we have now made it possible to configure prices using also decimals for EUR and GBP. Input can be made using comma(,) or dot(.), and if you are able to input using comma or dot is based on your locale settings in your browser. Regardless of what you use it will convert to the right format for your currency, i.e. comma for EUR and dot for GBP.
Prices in the Club Portal, web booking, mobile app and Partner Portal are automatically rounded to two decimals.
Decimal prices configured in the pricing tool
Decimal prices configured in the pricing tool
2 years ago

Updated design of booking page in the mobile app for Sim, Range, Pro & Other

With the implementation of our new Price per Player feature requiring quite a few changes in the booking page in the mobile app, we took the chance to put some effort into updating the look and feel of the booking page as a whole for Sim, Range, Pro & Other.
Whats been done;
  • Added a number of players input, for each time slot part of the booking
  • Added a new bottom sheet;
    • Price summary & detailed price breakdown
    • Buttons to perform relevant actions to booking
  • Added an edit state, which can be activated by clicking the More button;
    • Highlighting changes that affect the price in blue
    • A bottom sheet to confirm changes that require an additional payment or partial refund
  • Added a payment accordion displaying summary and detailed breakdown post payment
  • Various smaller changes to improve looks and readability like updating font sizes, font weights, margins, changing colors etc
Initial state of booking page
Initial state of booking page
Price breakdown while booking
Price breakdown while booking
Payment accordion post payment
Payment accordion post payment
Edit mode; with price differences displayed if need be
Edit mode; with price differences displayed if need be
2 years ago

Increased size of tee sheet & booking page in web booking (desktop)

Our web booking is far from the as frequently used as our mobile app when it comes to the number of bookings made. But nonetheless it’s an important window towards not so frequent Sweetspot users and other visitors coming via our customers homepages, where you might find the web booking linked or iframed, as well as being an important platform for those users who simply prefer booking via desktop.
The web booking is due for some improvements over the next few months, especially when booking Sim, Range Pro and Other activities. We plan to improve existing functionality, add features which as of today only exists in the mobile app, as well as add entirely new functionality.

What has changed

The first step of these upcoming improvements has now been made; the sheet as well as booking page have been increased in size and now cover the full page in desktop, instead of being displayed in a window. The reason to this is not only to prepare for upcoming changes, but to improve UX by reducing the need for scrolling in the booking page when completing your booking. This has been a problem for a while for golf courses, and became a problem with the number of players input being added to Sim, Range, Pro & Other. Players booking a Simulator or Range activity will by this change also be able to view more spaces and tee times at once, which can be important depending on how many bays the facility has.
While making the change from window to full screen, some items like the date picker and add to calendar buttons have also been moved around to fit the new look better, as well as had their looks slightly updated - but there’s much more to come shortly for the web booking.
Sim, Range, Pro & Other tee sheet with increased size
Sim, Range, Pro & Other tee sheet with increased size
Sim, Range, Pro & Other booking page with increased size
Sim, Range, Pro & Other booking page with increased size
New Golf Course tee sheet with increased size
New Golf Course tee sheet with increased size
New Golf Course booking page with increased size
New Golf Course booking page with increased size
2 years ago

Ability for club users to remove spaces from a confirmed booking

Up until now it has not been possible for club users to remove spaces from a booking that has already been confirmed, instead requiring the booking to be cancelled and then recreated with the right spaces. This has now changed, and club users are now able remove spaces from reserved as well as confirmed bookings, when managing bookings inside the Club Portal.
A booking with multiple spaces. By clicking the trash can icon you can remove spaces from a confirmed booking.
A booking with multiple spaces. By clicking the trash can icon you can remove spaces from a confirmed booking.
⚠️
You are with this improvement not able to remove specific time slots from a Space within a reserved or confirmed booking, but only whole spaces. This is an improvement we want to do, as well as support both this and removing a Space also from paid bookings.
With the newly implemented partial refund functionality for Sim, Range, Pro & Other we will in the future also able to take the next steps i.e. allowing club users to remove certain spaces also from paid bookings, triggering a partial refund for what’s removed. It will also further ahead be possible to remove certain tee times from a booking, and not just entire spaces part of a booking. Players will also in the future be given the same possibilities, as long as inside of what the club’s cancellation policy allows.
2 years ago

New edit booking functionality with price calculations for Sim, Range, Pro & Other

The new price per player feature that’s just been released, came with an additional need for flexibility when managing bookings, both as a club user and player. Therefore we have added another state to bookings, an edit state, enabling users to make changes to a booking and see how those changes affect the price of the booking. In the new edit mode you can change the number of players for confirmed as well paid bookings in the mobile app, web booking and club portal. If any change being done in edit mode that affects the price, i.e. if tee times configured with a price per extra player are part of the booking, you will see those changes highlighted in blue in the price breakdown as well as the total price difference.
Price calculations in the Club Portal booking window
Price calculations in the Club Portal booking window
When having made changes in the edit state you can either click “Save changes”, to proceed, or click “Revert,” if you want to go back to the previous state of the booking. If the changes made require an additional payment and/or refund to be made, the user will be prompted with clear information about this and be asked to confirm or cancel the made changes. If a refund is to be made it will be triggered automatically when confirming change, and if an additional payment is required, the player can make that payment as soon as the changes have been confirmed.
ℹ️
If you make a change which includes both refund and payments, the removed players will be refunded and a new payment will be required for the newly added players. E.g. if you remove a player from one space and add a player to another space, a refund and payment will still be required. This is an edge case, and will be improved in a not too distant future. Priority will be decided based on how often this occurs, as it’s not very cost effective.
In the future we will also add the ability to remove spaces and specific tee times from bookings in the edit state, displaying price difference in the same way as described above.
2 years ago

Partial refund support for Sim, Range, Pro & Other

Many things can happen in the course of a completed booking, and some of those things might require a partial refund to be issued by a player. You might want to remove a space or player from a booking, or there could have been some sort of issue requiring a refund. This has up until now required club users to manually handle the issue or simply cancelling and recreating the entire booking. In our new Price per Player implementation we have laid the groundwork to cover these various partial refund cases. We have now enabled partial refunds for players who have been paid for, i.e. players which were affected by the new feature price per extra player, and therefore came with a price in the booking. The partial refund functionality for price per player works whether changes are made via the Club Portal, Sweetspot app or Web booking.
A partial refund being triggered from Club Portal to a player, due to number of players being reduced.
A partial refund being triggered from Club Portal to a player, due to number of players being reduced.
Refunds are issued via our payment provider Adyen, and are expected to be in the players account in a few business days. A refund receipt is also sent by email to the user. In a not too distant future we will also enable both club users and players to to remove spaces and/or tee times from a booking that has already been paid for, without having to cancel the entire booking, automatically issuing a partial refund to the player for the removed space and/or tee times.
2 years ago

Updated booking window design in Club Portal for Sim, Range, Pro & Other

The booking window, where club users make and manage bookings inside the Club Portal, was due for some updates. We have changed it piece by piece when given time, and with the price per player release we have now shipped the last parts for this iteration of the booking window. The UX has been improved as well as the general look and feel of the page, which is now aligned with our new design system.
New Club Portal booking window design for Sim, Range, Pro & Other
New Club Portal booking window design for Sim, Range, Pro & Other
What’s been done;
  • New form for adding booking owner
  • New booking owner tags to inform user of player attributes (member, hcp etc)
  • Added a number of players input, for each time slot part of the booking
  • Added ability to remove spaces from a reserved or confirmed booking
  • Improved the sidebar;
    • Updated looks of sidebar header
    • Updated looks of price breakdown
    • Moved booking & payment status tags to sidebar
    • Moved move booking and other action buttons to the sidebar
  • Added new Edit state for confirmed & paid bookings, highlighting changes that affect the price in blue
  • Simplified booking window header & navigation (previously 3 steps)
  • Various smaller improvements to looks and readability by updating font sizes, font weights, margins, changing colors etc
2 years ago

Ability to track number of players in bookings for Sim, Range, Pro & Other

As part of the implementation of Price per Player we have made it possible to define and track the number of players part of your booked tee times. An input that defines the number of players part of each tee time has been added to the Club Portal, Web booking and Mobile app. The number of players input will soon also be added to the Partner portal.
Number of players input as seen in web booking
Number of players input as seen in web booking
Outside of the fact that this feature will enable tee times configured with a price per extra player to be priced correctly, it will also make it possible for you to get an understanding of how many players are actually playing at your facility. You will soon be provided with data and statistics connected to number of players, to help you fine-tune your pricing further as well as guide you in how to take advantage of our new price per extra player functionality. There are also a few new KPIs that we will soon enable you to keep track of;
  • Total number of players (e.g. over days, weeks, months or years)
  • Avg number of players (e.g. per tee time, space, bookings, venue & time periods)
  • Avg rev per player (e.g. per tee time, space, bookings, venue & time periods)

How the number of players input works

The number of players input is displayed for each tee time part of a booking, this is due to the fact that we allow both tee times priced with price per extra player and traditionally priced tee times to be part of the same booking. If the number of players vary between the tee times the pricing would become incorrect if only applied to the space as a whole. The number of players input is minimum is 1, and that’s also the default when creating a new booking. If you don’t change the number of slots for your tee times inside tee time periods config, the number of players will be 1 but disabled for any users to change. The maximum number of the players input is what you define it to be in “slots” configuration within tee time periods. What players are part of a booking has also been redefined. We have introduced a new entity called “Extra player”, without a connection to any real player, to better be able to keep track of the number of players part of a booking as well as to be able to define prices for Price per Player. Here’s an example of how this works in a booking; Space 1 & 2, 10:00-12:00
Space 1 10:00-11:00: 3 players 11:00-12:00: 1 player
  • Booking owner is player 1 in both tee times in Space 1
  • 2 unique Extra players created to populate additional slots 10:00-11:00 in Space 1
Space 2 10:00-11:00: 4 players 11:00:12:00: 2 players
  • 4 unique Extra players created to populate all slots in Space 2, as the 2 players between 11:00-12.00 are most probably the same as in 10:00-11:00
  • One of the above Extra players created for Space 2 is player 1 in both tee times part of Space 2
Why we no longer set the booking owner as player one in all spaces part of a booking is simply due to the fact that the booking owner naturally can’t play in multiple spaces at once, and we should treat the booking and promotions according to that. In the future will also enable adding further actual players to the booking outside of the booking owner, and this is a step in the right direction. And why we don’t create unique extra players for each time slot is simply to make sure you get as accurate data as currently possible for the number of players part of your bookings.

How to change number of slots for your tee times

Tee time period configuration now includes slots also for Simulator, Range, Pro & Other course types, and we have removed the cap of 1 slot per tee time for Simulator, Range, Pro and Other. A slot is what is used by a player to be part of a tee time in a booking, and it’s also what defines the max number of players being able to be added to a tee time for that space, via the number of players input. For a new tee time period simply enter the max number of slots for your tee times while creating a new tee time period. For an already existing tee time period, simply make an override.
Configuring slots in tee time periods settings
Configuring slots in tee time periods settings
2 years ago

Price per player for Sim, Range, Pro & Other

Up until now, pricing has been a one-size-fits-all approach for Sim, Pro, Range & Other - regardless of the number of participants. Facilities have had to set a fixed rate for a time block assuming a four-player group to avoid undercharging during peak demand periods.
This rigid structure, presents a significant barrier for individual players or duos who wish to book, as they are required to pay the equivalent of a four-player fee. The high pricing threshold, therefore, acts as a deterrent for smaller groups or individuals, especially during low-demand periods when many simulators remain unoccupied.
With our recent release of Price per Player, we are very happy to announce that we can now provide a solution to these issues. We have implemented a pricing system that features a base price for a single player, supplemented by an additional fee per extra participant. This grants you the flexibility to fine-tune your pricing, better attract a variety of bookings, and optimize revenue. This new model will not only ensure better utilization of your inventory, but also make bookings more accessible and financially viable for a wider range of players. There are also a few new KPIs which we’ll enable you to track in order for you to optimize your pricing, you can read more about that here.

How to configure Price per Player

How Price per Player works in the booking flows

2 years ago

Improvements to readability of the Sim & Range tee sheet in the Club Portal

We’ve done some small improvements to the tee sheet for Sim & Range, to improve the readability and looks of the Sim & Range tee sheet in the Club Portal. What’s been done;
  • Reorganized info displayed in tee times
  • Increase font sizes and added font weight for some information displayed in tee times
  • Added “Reserved:” before booking owner info in tee times, when the booking has not yet been confirmed
  • Removed tee time category names from each tee time, as it was repetitive and can be seen in the legend above the tee sheet, which displays all your available tee time categories along with color
Image without caption
2 years ago

Improved deletion functionality for Courses and Spaces

We’ve done some improvements to the deletion functionality of Courses and Spaces. The UI has not changed, but how it works behind the scenes has changed. The changes done have been made to ensure that we keep high quality of data. We’re also planning to upgrade the UI/UX for these pages as well as other pages in Settings during remainder of the year. This is how the deletion functionality now works;
  • If a course or space has no previous bookings, it will be deleted entirely
  • If a course or space has previous bookings, it will be archived
    • An archived space/course gets the state archived, and not be accessible in the Club Portal UI anymore. Bookings and other related data will however remain accessible.
  • If the course or space has future bookings, it cannot be archived or deleted.
You’ll need to refresh to have the spaces/course disappear from the list when “deleting” them, this will be fixed later when improving the UI/UX. We will also make data inside the Club Portal filterable by the archived state.
Image without caption
Image without caption
2 years ago

Status filter added to Bookings tab in Player card

As another step in improving the Player Card, and ultimately the usability of the Club Portal, we have now added a filter to the bookings tab. The statuses available to filter by are; Reserved, Awaiting payment, Paid, Pay on site and Canceled.
Image without caption
2 years ago

The option called ‘Others’ was previously only available on the web

We have renamed what was previously referred to as “Others” into “Miscellaneous” and made it available in the app. If your venue has other assets that you want to make available for booking, such as a tennis/ padel court, trailer parking or something else, now is the time to make it known to your members and visitors.
Image without caption
2 years ago

Improvement to the player experience when adding credit card in the app

We know that adding a credit card in any product might be tedious and frustrating. So we have made it just a bit easier and less frustrating by capping the total numbers that could be added to the card number field and auto-transition the user to the next field when they have completed the previous step.
2 years ago

Exposing players name in a booking

We value your feedback and strive for swift improvements. Many users have requested the ability to display player names in bookings. Now, you can easily enable this feature by going to settings and toggling on 'Show names of all players in a booking.' Enjoy seeing player names in both the app and web interface.
Image without caption
2 years ago

Payment method added to memberships in Player Card

We have added information about what method was used to pay for the membership.
You can now see if the payment was done Online, Onsite or via GIT.
Image without caption
Image without caption
2 years ago

Players’ vouchers are now displayed in the Player Card

We have added a new view on the player card; Vouchers. In the new Voucher tab club users can see all vouchers that have been assigned to a player, and see things like status, expiration dates, what is included in the voucher as well as how much remains on the voucher. The voucher tab is available for all roles.
2 years ago

Ability to configure reservation policy by hours

Previously our reservation policy was based on days, and as per requests from our users we have have now added “Hours” as an optional time unit for reservation policies. This to make it possible to open for bookings by players closer to the start time.
Image without caption
2 years ago

Ability to move confirmed bookings for Sim & Range

We have now as per request from our users added the ability to move confirmed but unpaid bookings for Simulator and Range. Previously you were only able to move paid bookings.
Image without caption
Image without caption
2 years ago

Emails to guest players

Previously when adding a visiting player to a booking, that didn’t have a federation ID, we only provided a field for that players name. This means that the visiting player could not receive a booking confirmation and the admin could not easily add contact information about the visiting player. We have fixed this and you can now add email and phone number as well when adding the player to the booking.
Image without caption
2 years ago

Refreshed menu design

We are embarking on a journey to make the club portal easier to use. A first step in that direction is to refresh the look and feel of the club portal and move things around so that features that are contextually relevant are next to each other. This will be a long journey and we will start improving one area at a time, starting with the areas that are most often visited. We have;
  • Built a new fresh look and rearranged the order of the tabs in the main menu and in settings.
  • Moved “Golf carts beta” from the settings into the menu and renamed it “Rentals”.
  • Added a new tab called “Payments” which will host payment links in the coming months. Here you will get a good overview of issued payment links and be able to configure global settings for manually sent payment links from the club portal as well as the automatically triggered payment links from the partner portal (more info will be shared soon).
  • Added a new tab called “Accounting” which will, over time, be populated with accounting & billing related information.
  • Move the “Settings” and “Log out” button from top right corner of the screen to the bottom left.
We hope these are welcoming changes to your day to day operations and we strive to make the club portal even easier to use in the months to come.
Image without caption
2 years ago

Player profile added to web booking

We’ve now given access to players to view and edit their personal details in the web booking, which they have only been able to do in the mobile app previously.
Image without caption
2 years ago

Notes are now connected to booking group

Previously, moving a booking with a note for a group of players didn't transfer the note to the new tee time. We've fixed this, and now your notes move along to the new tee time.
2 years ago

Tee times with no price are now hidden in web-booking, and mobile app for Golf Courses

If you are using the new price configuration tool and you leave some tee-times without price.
Image without caption
To rule out the risk of making tee-times without any price available for booking, those “empty price tee-times” are now locked and can´t be booked through the web-booking or the app.
Image without caption
In the club portal, these tee-times are marked with “Price missing”
Image without caption
2 years ago

Highlighting what remains to be paid by the player

In response to user feedback, we've enhanced clarity on outstanding payments in the booking window. Now, a clear payment status is displayed alongside the remaining amount due.
Image without caption
2 years ago

Alignment of icons and new cart icon in booking window

Previously the cart icon was only visible in the tee sheet. Now we have added it to the booking window for better visibility of who has booked a cart. We also took the opportunity to align the icons so that they are fixed in it’s vertical space which gives an easier visual overview when there are multiple booking owners for the same tee time.
Image without caption
2 years ago

Improvements to our search engine results for the club portal and web booking.

Previously, lowercase names and full names weren't yielding search results for player addition. This has been fixed, and now the search returns expected results. We've also ensured compatibility with non Anglo-Saxon alphabet searches.
2 years ago

We have added a custom option when configuring automatic removal of unpaid tee times

As requested, we now allow more time options to make unpaid tee times get removed automatically. We have kept the three fixed times options from before (5 min, 30 min and 3 hours) and have expanded with a new custom option where you can add up to 90 days.
Image without caption
2 years ago

Players module: Sorting added to more columns

The Players module, which is used by clubs to find and export info regarding their players, has gotten an update. You are now also able to sort on the already existing columns “Play value”, “# of Rounds”, “Paid value” as well as “Last played”.
Players module, with the new sortable columns to the right
Players module, with the new sortable columns to the right
ℹ️
Columns explained: Play value: Total value of the player’s bookings, at your club # of Rounds: Total number of rounds by the player, at your club Paid value: Total paid amount of the player’s bookings, at your club Last played: Last date the player played, at your club
2 years ago

Player Card improvements: Bookings tab & Player Summary

As part of our continuous work to improve the usability of the Club Portal, we’re happy to announce that we’ve done some further improvements to the Player Card - a new Bookings tab, as well as a Player Summary has been released. These new features are accessible anywhere where the Player card is accessible, i.e. by clicking a player name in the players table or by clicking any linked player name in the Club Portal booking flows.

Bookings tab

The bookings tab covers a player’s bookings at your golf club, but not only the bookings which the player made himself, but all bookings that the player has been part of.
Bookings tab within the Player Card.
Bookings tab within the Player Card.
ℹ️
Columns explained:
  • Booking ID: ID of the booking
  • Course: The course of the booking, for Simulators this will be the venue and not the space
  • Date: Date when the booking is scheduled to take place (sortable)
  • Tee time: Start time of the booking
  • Players: Number of players part of the booking. Sim & Range bookings currently only have 1 player, but if multiple time slots where part of the same booking, then 1 player per time slot is accounted for.
  • Amount: The price which was supposed to be paid or was paid for the ENTIRE booking, not only the player’s own price
  • Status: Status of the booking, can be “On reservation”, “On pending,” “Waiting for payment”, “Paid”, “Pay on site”, “Cancelled” or “Deleted”.

Player Summary

The new Player Summary component is visible at all times in the Player Card, so regardless of which tab you view, you will see the same data in the summary. The purpose of the Player Summary is simply to give an overview of the player and how much they play at your club at a first glance.
Player summary within in the Player Card.
Player summary within in the Player Card.
ℹ️
The top part of Player Summary displays:
  • The player’s Name
  • If the player is a Member or Guest at your club, member means having an active membership.
  • The player’s Handicap.
ℹ️
The bottom part of Player Summary displays:
  • Total bookings: The total number of bookings that the player has been part of as booking owner or participant, not including bookings with status “Canceled”.
  • Used play value: The total value of booking slots (before discount) that was used by the player, regardless of if booking owner or participant. For sim this means the value of entire bookings, due to currently having only 1 player in each booking.
  • Paid (bookings): Total amount paid for the player’s booking slots (after discount), regardless of if booking owner or participant, and thus who paid for it. For sim this means the total amount paid for entire bookings, due to currently having only 1 player in each booking.
  • Discount (bookings): Total discounted given to player’s booking slots by vouchers, memberships, promotions or partnerships, regardless of if booking owner or participant. For sim this means the total amount of discounts given for entire bookings, due to currently having only 1 player in each booking.
2 years ago

New price breakdown & summary box for Sim, Range, Pro & Other

We’ve done some further improvements to the web booking and partner portal booking flows for players booking Sim, Range, Pro & Other, as part of preparation for the soon to come price per player functionality…

New price breakdown

The new price breakdown, apart from having a new fresh look and feel, is broken down per space and time slot. This makes the price breakdown clearer, but it’s also a requirement for the upcoming price per player functionality. This due to the fact that time slots will then be able to be priced differently from hour to hour and/or space to space within the same booking. For each simulator in your booking you are able to expand & collapse the new price breakdown, default being collapsed.
New price breakdown, together with upcoming price per player functionality.
New price breakdown, together with upcoming price per player functionality.
⚠️
Please note that new price breakdown is only available to players booking Sim, Range, Pro & Other in web booking as well as the partner portal. The price breakdown for Courses needs to work differently due to structural differences.

New summary box

The summary box, which is displayed at the bottom of the Sim, Range, Pro & Other tee sheets once the player has selected one or multiple tee times, has gotten an updated look and some smaller functional changes, preparing it for the soon to come price per player functionality.
New summary box, with a time slot being priced per player being selected.
New summary box, with a time slot being priced per player being selected.
In the new summary box the player can see the amount of selected simulators, as well as the duration of your selected time slots. If the player selects a tee time which is priced “per player”, a text will occur in the summary box to inform the player.
2 years ago

Automatic renewal of memberships

We are happy to announce the release of our latest feature: “Auto-renewal of memberships”.

With this feature, you can forget about the annual invoicing of members, freeing up time for doing other important work.
We strongly believe that automatic renewal of memberships also will increase retention and reduce churn.

How to activate auto-renew / subscription

In the membership settings you now find a toggle for turning automatic renewal on for a membership to make it a subscription.
With this setting turned on, all new sign-ups for this membership will auto-renew once it expires and the member´s payment card will continue to be automatically charged for the new period.
ℹ️
At the end of this release note, you can read about how to migrate existing membership cards to auto-renewal.
  1. Set membership to auto-renew or not.
  1. Set number of days before the membership expiration that is the last date for canceling the automatic renewal.
  1. Set number of days before the membership expiration a reminder email shall be sent to the member.
Image without caption
⚠️
Please make sure that you check the legal requirements for automatic contract renewal before you set number of days ahead.
ℹ️
At this point auto-renewal will only work for members who have paid for their membership online

Player profile setting

On the player profile under memberships you can turn on or off auto-renewal for a specific player´s membership.
Image without caption
Club admin can turn off (cancel) the player´s subscription/automatic renewal until the current membership's expiration.

Auto-renewal information at sign-up

Users signing up for a membership that is set to auto-renew is informed when signing up that the membership is a subscription and that it will be auto-renewed.
Users also have to approve to the clubs terms & conditions to be able to continue.
⚠️
Please make sure your club´s terms & conditions clearly states what the users commit to when signing up for a subscription. Please check the legal requirements for automatic contract renewal
Image without caption

Cancel auto-renewal in app/web

The member can cancel the subscription/automatic renewal themselves until the last date for cancellation of subscription/auto-renewal.
Image without caption

Automatic renewal reminder

Image without caption

How to migrate to auto-renewal

Since february 2023 we have included the following text in the sign up flow for all memberships with the period option “Calendar year” and “12 months”:
“This membership is a subscription and will auto-renew, unless you unsubscribe before last cancellation date”
Your current members also approved the club´s terms & conditions before paying for the membership.
However, the actual feature that auto-renews the membership was not released yet.
For the auto-renewal to take effect for members that signed up before the release of auto-renewal you need to turn on the auto-renewal setting on every player´s membership card. To do this in bulk instead of having to turn on the setting manually on every player, you can use the “Migrate” feature.
Image without caption
You can do this only once per membership.
Step 1: Open the membership you want to activate auto-renewal for.
Step 2. Press the Migrate button.
Now all players having that membership is set to auto-renew when their current membership expires.
2 years ago

Partnerships & Partner Portal for Simulator, Range & Other

We are very happy to announce that with today’s release we have finally enabled Simulator, Range & Other to set up and use Partnerships in the Sweetspot ecosystem. Partnership bookings can now be made and managed by your club administrators in the Club Portal, and in the Partner Portal your partners with an active Partnership will now be able to make bookings according to the rules set up in their Partnership. Club Portal users roles Owners and Admins also have access to the Partner Portal, with some extra features enabled.

How to set up a partnership

How to set up Bookers for the Partner Portal

How to make a partnership booking in the Partner Portal as a Partner

How to make a partnership booking in the Club Portal as a Club User

2 years ago

Tee sheet icons: New for Sim/Range/Other & Updated for Courses

As part of our continuous work to improve the usability of the Club Portal we’ve done a small but helpful improvement to the tee sheet for Sim/Range/Other, by adding some new icons.

New icons for Sim/Range/Other

Booking note icon (grey) The booking note icon is displayed on a booking in the Club Portal tee sheet if a booking note exists.
Incomplete payment icon (red) The incomplete payment icon is displayed on a booking in the tee sheet if the payment is partially or fully incomplete
Please note that the old “paid” indicator will soon be removed from the Sim/Range/Other tee sheet, as it fills no function anymore
New icons for Sim/Range/Other
New icons for Sim/Range/Other
Old “paid” indicator
Old “paid” indicator

Updated icons for Courses

In the Club Portal tee sheet for Courses these icons already existed, but how they look has been slightly updated, so that they now look the same in all Club Portal tee sheets.
Image without caption
2 years ago

Refunds for memberships

Club admin can now refund a players membership without contacting support. If a player has an ongoing monthly payment plan, the paid installments is refunded and the upcoming payments are cancelled.
To refund payment for a membership:
  • Navigate to the player´s membership card
  • Press “Actions” and select “Refund”
Image without caption
2 years ago

Send payment link to specific membership

With this feature you can ask players to pay for a specific membership instead of giving them a choice of every available membership.

Just copy the “Checkout link” in the membership´s settings and then create an email it to the user(s) you want to ask to pay for this membership.
Image without caption
When the user follows the emailed link, then a checkout page for the specific membership will be displayed.
This is what the user will see when following the link:
Image without caption
2 years ago

Name column is now sortable on the voucher page

Image without caption
2 years ago

Ability to move booking for Simulator, Range & Other

To simplify the process of accommodating player requests to change the start time or date of their booking, we have introduced the "Move Booking" functionality for Club Operators. This feature aims to minimize the operations required to make these adjustments.
Now, in Simulator, Range, and Other venue types, you have the ability to move paid bookings to a new start time or date.
Bookings that have not been paid can be edited to a new start time using the general edit booking flow.
Move booking flow
Move booking flow
💡
The move booking functionality ensures that the paid amount remains unchanged and the booking total is not affected when the booking is moved to another time with a different price, whether higher or lower.

How to move the booking

The "Move" button will appear once the booking has been paid. Press it to initiate the moving process.
If necessary, choose a new start date and time for this booking.
Press "Check availability" to find Spaces that are available for the selected date and time.
Select available Spaces for the chosen date and time.
Press "Save changes" to confirm the move of the booking.
Press “Cancel” to discard changes
💡
Press “Show tee sheet” to get a tee sheet overview of the selected date in the new tab.

No available spaces

If there are no available spaces to move the booking to the selected date and time, you will receive a warning message after you press “Check availability”. This warning message is designed to inform you that the requested date and time may not be feasible due to limited availability. Choose alternative dates and times to successfully move the booking.
Example of the case with no available spaces for selected date and time
Example of the case with no available spaces for selected date and time

Notification to the player

Players assigned to the booking will receive an email notifying them that their booking has been rescheduled, including all the relevant details.
Image without caption
💡
If your club has QT integration enabled, this email will include the new QT Code for the player.
2 years ago

New note functionality in the Player Card inside the Club Portal

As part of our mission to improve the usability of the Club Portal, currently focusing on how to manage player’s and info about them, we’re happy to announce that you as a club user can now add notes to players in the Club Portal!
The new player note functionality is accessible anywhere where the Player card is accessible, i.e. by clicking a player name in the players table and by clicking any linked player name in a booking.
When viewing the Player card you may now create, edit or remove Player notes. For each existing player note you can see who created the player note and when it was created.
New player note functionality, within the player card
New player note functionality, within the player card

Who can do what

Player notes are only shared among the club users of your own club, and different user roles have different abilities.
Club Owner & Club Admin abilities
Course Operator, Customer Service & Booker abilities

How to manage player notes

The new Player note functionality works similarly to existing Booking note functionality, but the note being connected to a player as opposed to a booking.
How to create a player note
How to edit a player note
How to remove a player note
2 years ago

Improved web booking tee sheets for Simulator, Range, Pro & Other

As part of our mission to improve the player experience, and in the end increase the conversion rate of bookings and sold memberships, we’ve recently been working on improving the tee sheets for Simulator, Range, Pro & Other. We’re now happy to be able to announce that the first release is live, which includes new web booking tee sheets for Sim, Range, Pro & Other. The main focus of this release has been to improve observability of the tee sheets; enabling the players to view more spaces at once, as well as providing players with information about tee times using icons. Please note that these changes do not yet apply to the Sweetspot mobile app. The new mobile app tee sheets for Sim, Range, Pro & Other (basically identical to these tee sheets) will be released in a few weeks of time together with the new technically improved and faster mobile app.
New web booking tee sheet, desktop & mobile views.
New web booking tee sheet, desktop & mobile views.

New tee sheet icons

Image without caption
Icon functionality has been added to the tee sheet, to be able to inform players about tee times at a first glance. As a starting point the icons are not configurable, but will be in the future.
Image without caption
A selected time
Image without caption
Your own booking
Image without caption
Another player’s booking
Image without caption
A non-bookable tee time
Please note that the icon for non-bookable tee times will for now be displayed on all tee times made non-bookable via tee time category settings, regardless of by which setting.

Next steps for the tee sheet

As much of an upgrade as the new web booking tee sheets are to Sim, Range, Pro and Other, the development of the player’s booking experience does not end here. This first release is only the first step in a series of improvements which are to come to related areas, and below you can see some upcoming releases:
New improved booking summary Updated look and feel, as well as made ready for new functionality. The booking summary is the component at the bottom of the screen, and is displayed when you have selected one or multiple tee times.
New mobile app tee sheet We have a new mobile app coming up, primarily being technically improved and made faster and more stable, as well as including the new tee sheet for Sim, Range, Course and Other. The new mobile app tee sheet will basically look the same as the current web booking mobile version.
Price per player support This primarily applies to Simulator & Range, and will require quite some changes both in the tee sheet but also in other connected places.
Ability to display tee time category info to the player, for both non bookable and bookable tee times This functionality was not included in this first release, and was previously only enabled in desktop web booking, albeit hardly visible to the user. Coloring of tee times will also become configurable.
Making tee sheet icons configurable, being tied to tee time categories First batch of icons are listed and displayed above, more alternatives will come in the future, as well as making them configurable via tee time category settings.
2 years ago

Improvements to player management in the Club Portal

As part of our mission to improve the usability of the Club Portal, and in this case how you can manage and find players and their info, we’re currently doing some improvements to the Player Card and how it is used. The Player Card component has been made accessible in the Club Portal booking flows, and names of players with a Sweetspot-account are now clickable - when you click a linked player name, the Player Card will be displayed. The Information tab of the Player Card has also been restructured, and the card has been slightly increased in size to fit the soon to be released ability to add notes to players. The changes to the Player Card itself are primarily technical at this point, making it ready for future improvements.

Course booking flow

In the course booking flow you can access the player card in the following places:
Booking sidebar (single-click booking)
Booking sidebar (single-click booking)
Booking page (double-click booking)
Booking page (double-click booking)
Player card displayed in the Club Portal booking flow for Course
Player card displayed in the Club Portal booking flow for Course

Sim, Range, Pro & Other booking flows

In the Sim, Range, Pro & Other booking flows you can access the player card in the following places:
Booking popover (single-click booking)
Booking popover (single-click booking)
Booking page (double-click booking)
Booking page (double-click booking)
Player card displayed in the Club Portal booking flow for Sim, Range, Pro & Other
Player card displayed in the Club Portal booking flow for Sim, Range, Pro & Other

Next steps for the Player Card

  • Ability to add notes to players in the Information tab
  • Bookings tab: View player bookings & key data + link to each booking for more details & booking management
  • Vouchers tab: View player vouchers & key data + link to each voucher for more details & voucher management
  • Header with player stats: Total number of bookings, total play value, total paid value, total discounted value etc
2 years ago

New price configuration functionality

⛳
The new pricing feature is developed to meet the need to have more granular control and overview of the pricing. This new feature will eventually replace the old pricing feature. However, during a transition period, while we work on adding features to the new pricing, the old pricing feature will continue to work as usual, giving you a choice of which to use.

How it works:

The new pricing tool is integrated into the current user workflow for creating tee time periods. So, when you create a tee time period, you get a chance to create pricing for that period as well.
For the new pricing to be applied, you have to turn off dynamic pricing in the course settings.
So, you create the prices for the period and when you are finished, you turn off dynamic pricing in the course settings. Your new prices will now be applied.
⚠️
Price per extra player is not supported in the first release.
Tip: Click on below headings to read more about specific step

Step 1: Create a new tee time period

Step 2: Set a base price for all tee times on all spaces for the whole period.

Step 3: Adjust price for specific spaces, days and times

Step 4: Activate the pricelist

Your new pricing is now live!

2 years ago

1h option added to last point of cancellation by player

Almost 2 months ago we released the ability to configure the last point of cancellation by players for confirmed bookings. The feature was warmly welcomed by many facilities, but a few also wanted a shorter option. Therefore we’ve now added a 1 hour option.

Available setting options

• No cancellation via Sweetspot (user is asked to contact club to cancel, grace period will still apply) • 1 hour before start time (NEW) • 3 hours before start time (default setting) • 6 hours before start time • 12 hours before start time • 24 hours before start time • 48 hours before start time The new setting can be found here, and if you change it, it will only affect future bookings. Players will be clearly informed of the rule applying, but please make sure to update your Booking Information so that it reflects any changes you might do to the setting.
2 years ago

Dynamic Period for Vouchers

Today we are happy to add another improvement to the flexibility of Sweetspot´s voucher system.
The new setting allows you to create vouchers that will be valid for a selected number of days, weeks, months and the period will start from the first time a player uses the voucher instead of a set date. For instance, create a Fall promotion voucher. Players can enjoy a discount for up to 2 weeks, from the first time they use the voucher, but no later than November 30th. After November 30th, the voucher automatically deactivates, regardless of when it was initially used (e.g., even if activated on November 29th). Choose from three periods: Days, Weeks, or Months.
Image without caption
And, if you prefer, you can create vouchers without expiration dates, allowing the voucher to stay active until manually disabled.
Image without caption
3 years ago

Change card for monthly payment plan

Players having a monthly payment plan for a membership can now themselves change the payment card connected to their payment plan. This comes in handy when a card has expired and players don´t have to contact support anymore to get help with this.
To change payment card for a membership payment plan:
  1. Navigate to your current membership in the Sweetspot app.
  1. Press the tab “Payment”
  1. On your payment method, press “Change”
  1. Enter new card details and press “Save”
Future payments will now be charged to the newly added card.
Image without caption
3 years ago

Role Course operator gets access to assign voucher codes to players

We have done an adjustment of the access rights to the voucher management page in the club portal. The role “Course operator” now has access to assign pregenerated voucher codes to players. All other functionality regarding vouchers. Creating, generating codes, invalidating vouchers etc.. still requires user to have a role with wider access than course operator.
Image without caption
3 years ago

Re-initiate failed payment

If a member has monthly payment that has failed. The app user can now re-intitiate the failed payment themselves by navigating to the payment plan for their membership, press the failed payment and select “Pay now”
Image without caption
3 years ago

Reset password in app and web-booking

The previous user flow for resetting your password was not user friendly and led to user making mistakes and not being able to complete the process. We have now improved the user flow for resetting the password in the app and web-booking to be much more user friendly.
Users can now reset the password in a few easy and straight forward steps.
  1. Press “Forgot password” on the login page.
  1. Enter the email address for your account
  1. Open email and press “Restore password” link.
  1. Enter your new password twice and save
  1. Login with your new password.
    Image without caption
    3 years ago

    Filter added to voucher page

    We understand that voucher management can be overwhelming, especially when dealing with a large number of vouchers. That's why we've added filters to the list of created vouchers to make managing your vouchers a breeze.
    With these new filters you can easily add filters based on voucher status and voucher type. By combining filters and sorting you can quickly find the vouchers you need and manage them more efficiently.
    We hope that these filters will make voucher management a more seamless and stress-free experience for you.
    Image without caption
    ⌛
    3 years ago

    Ability to configure last point of cancellation by player

    The last point of cancellation by a player for a confirmed booking in Sweetspot has previously been 3 hours before start time, for all types of bookings. To accommodate for all the various types of golf facilities using Sweetspot, we’ve now made it possible for you to configure this timer by yourselves - enabling you to decide when players can cancel confirmed bookings. Partnership bookings are unaffected by these changes, and will always have their last point of cancellation set to 3 hours.
    The new setting can be found here, and if you change it, it will only affect future bookings. Players will be clearly informed of the rule applying, but please make sure to update your Booking Information so that it reflects any changes you might do to the setting.

    New setting options

    • No cancellation via Sweetspot (user is asked to contact club to cancel, grace period will still apply)
    • 3 hours before start time (default setting)
    • 6 hours before start time
    • 12 hours before start time
    • 24 hours before start time
    • 48 hours before start time

    Grace period concept

    Looking at statistics for our bookings we’ve noticed that quite a few cancellations happen within the very first minutes of a booking, mainly due to mistakes. To mitigate any unnecessary contacts to the club, we’ve implemented a so called grace period, to allow players to cancel their booking for 15 minutes after it was confirmed if e.g. they book after last point of cancellation has passed or club is using setting “No cancellation via Sweetspot”.
    Image without caption
    🧾
    3 years ago

    Booking summary enhancement

    Comprehensive Booking Summary

    From now on, you can access a comprehensive summary that provides a clear breakdown of the booking summary details, allowing you to have a complete understanding of the final price.
    Image without caption

    Flexible Base Price Modification

    We are introducing the ability to change the base price. This means you can recalculate the final price based on your preferences and specific requirements, ensuring that you have the flexibility you need.
    Image without caption
    3 years ago

    Bug fixes

    • Fix for login modal in web-booking
    • Input field for price rounding (to support multi-currency)
    List of failed membership payments
    3 years ago

    List of failed membership payments

    Club users can now view a list of all failed monthly membership payments. This list displays any failed automatic monthly membership fee payments, allowing users to keep track of payments and decide when to take action.
    Sweetspot will attempt 5 retries over a 10-day period before stopping. The number of retries is displayed in the list, and users can filter the list by the number of retries that have been made. After 5 retries, action must be taken to collect payment from the member.
    Image without caption
    Download receipt in app
    3 years ago

    Download receipt in app

    If you have paid for a membership in the Sweetspot app or web by card. You can now download you receipt in the Sweetspot app. If you are on a monthly payment plan for your membership, then you can download a receipt for every monthly payment separately.
    Image without caption
    Image without caption
    Instructions
    1. Open the Sweetspot app
    1. Select the profile page
    1. Select memberships
    1. Select membership
    1. Select the tab “Payments”
    1. Press the 3 dots on the payment you want a receipt for.
    1. Press download receipt.
    3 years ago

    Import & Export voucher codes

    new Import&Export voucher codes
    To lessen administrative work we bring new functionality to the bulk codes vouchers. You can generate up to 1000 codes at once, import players to the voucher, or export a list of codes. Read here for instructions
    Image without caption
    Import Voucher with drag&drop showcase
    3 years ago

    Edit spaces/booking for Simulator & Range

    To lessen administration work we bring a flexible way of editing simulator booking. Now it is possible to change the spaces included in the booking and control how long spaces are booked before booking is confirmed. Read here for instructions
    Image without caption
    Edit booking for Simulator & Range showcase
    3 years ago

    Sell membership and Billing Settings

    Billing Settings
    To be able to start using the function (the player can't pay otherwise) - you need to fill in the Billing information under Settings Read here for instructions
    Image without caption
    3 years ago

    Sell memberships

    With this new feature you can sell your memberships through the web booking page and via the club page in the Sweetspot app.
    In a few easy steps, the player can view your Club´s available memberships, select, sign up and pay for it. Read more to get started
    Image without caption
    3 years ago

    Revenue dashboard

    We are now releasing the first version of our new statistics view. There will be a new menu item as shown in the picture below. We will step-by-step release new dashboards and give you access to more and more data. Read more
    Image without caption
    3 years ago

    Improvements to the list of vouchers

    List of vouchers that are eligible for the booking
    Club users can see vouchers that belong to the booking owner in order of eligible vouchers on the top. Improvement is provided for all types of facilities
    Image without caption
    Players can see a list of eligible vouchers they can apply to the booking according to the voucher conditions
    Image without caption
    Added the club's name to the player's list of vouchers
    Different organizations can give the same name to a voucher and so a player can understand now to which organization it belongs
    Image without caption
    3 years ago

    Voucher Improvements, Prepare system for different timezones

    • Users can add voucher by code even if the voucher already belongs to them
    • Improved system to support venues in different timezones
    • Add copy button to every code of the bulk codes list
    • Improved flow to invalidate voucher
    Hover code and press copy button
    Image without caption
    3 years ago

    Add booking to personal calendar in mobile app

    Easy steps to add an event to default player's app calendar after booking is paid. Works for all types of bookings, every event has 1 hour notification before the booking start time. Event duration for tee time booking is two hours, for other booking types event duration equals to booking duration
    Image without caption
    3 years ago

    Unique golf carts

    In this release, features are added to support rental of specific golf carts.
    Improved:
    • Player can now choose a specific golf cart to rent
    • Club user can now choose a specific golf cart to rent out
    • Club user can inactivate a specific golf cart
    • Club user can see rental activity for specific golf carts
    List of specific golf cart in app and web-booking
    Image without caption
    List of unique golf carts in a fleet
    Image without caption
    List of specific golf carts to rent out when booking in the club portal
    Image without caption
    Club user can see rental activity for specific golf carts
    Image without caption
    4 years ago

    Voucher upgrade

    • A voucher can be set up so the booking owner who has the voucher that can be used on participants & golf carts in the same booking
    • A voucher can be regulated via days & times, a certain booking period, booking source and/or prime time
    • A voucher can be used for golf carts
    More information on how to set it up can be found in the voucher article.
    How it will look for the players, you can read in the article How do I use a voucher?
    Image without caption
    4 years ago

    Send digital scorecard from Sweetspot app to OnTag

    Players can now send a digital scorecard directly from the Sweetspot mobile app to the OnTag app.
    Both booking owner and participant can use this feature to send a scorecard to players own OnTag app. The sender of the scorecard must have a Golf-ID, participants don´t.
    1. Create or open a booking in the mobile app
    1. Press the OnTag icon
    1. Choose tee for all players
    1. Send scorecard to OnTag
    Image without caption
    For this feature to work, the club has to be connected to OnTag and player need to have the OnTag app installed.
    4 years ago

    New types Pro and Other

    To create opportunity for managing pro booking and other booking types that don’t fit into the current types we have added two new types. Pro and Other. When creating a course, you can now choose between the following types:
    • Course
    • Simulator
    • Range
    • Pro
    • Other
    This way it will be easier to keep the booking organised.
    And clubs can start using Sweetspot for booking lessons and classes with the club professional.
    The type Other, can be used for various purposes that don´t fit into the regular types. Calendars of the type other will not appear in the search results in the app. (we will make ´other´ available on the club page in a later release).
    4 years ago

    Improved search in app

    In an effort to make the search more user friendly we have reworked the search flow in the app.
    1. Start by deciding what activity you want to search for
    1. The list will display search results for the chosen activity.
    1. You can show only favourites by selecting the heart icon.
    1. The map icon is moved to the side of the search field.
    1. You can search for a course, club or location in both the map and the list view.
    4 years ago

    Mobile friendly partner portal

    Tonight we have released a new version of the Partner portal. The design for the partner portal is now completely reworked to be better adapted for use with mobile devices. This release is mostly design updates and the functionality of the partner portal remains the same as before. Except for some minor changes and bug fixes.
    4 years ago

    Golf carts can now be reserved for internal use

    Club users now can reserve golf carts for internal use. When creating a reservation, user selects date, start and end time and number of carts to be reserved. During the reservation time these golf carts is reserved and will not be available to rent. User can create multiple reservation and plan ahead to cover the upcoming needs for internal use of carts.
    Image without caption
    4 years ago

    Reserved slot is not removed, price to pay calculated wrongly.

    Some users experienced an issue with empty slots not being removed from the booking in the web booking which resulted in a faulty price being calculated.
    4 years ago

    Modified the flow of adding players and reserving slots.

    To make it easier to understand the booking flow in the mobile app we have changed the naming of the following texts: Assign player changed to Add player Add player changed to Reserve slot
    4 years ago

    Minor change to editing tee-time periods

    The following is good to keep in mind when editing start time periods.
    Previously you had to enter the "end time" for the last tee-time for the day, the start-time för the last tee-time must now be specified instead. Example: if the last start time is to be at 21.00, it was previously necessary to set the last time to 21.10, now the time should be set to 21.00.
    This is also clarified by the new headline
    Image without caption
    Changes already made / schedule changes have been changed automatically. With this, it is now also possible to schedule times for the simulator with an end time until midnight (00:00)
    Powered by Notaku